Deputy Store Manager -Furniture - Jeddah

Role Purpose:

The Department Manager will be responsible for delivering excellent customer service by leading the team, monitoring and managing department operations, monitoring merchandising and stock contract with the aim of achieving and exceeding sales targets.

Operations:

• Ensure store standards are maintained including but not limited to cleanliness, tidiness and replenishment
• Ensure completion of daily store opening & closing checklists.
• Liaise with the administration Assistant to ensure sufficient quantity of stationary, till rolls, shopping bags etc.
• Ensure stock availability on the shop floor and arranging replenishment where required
• Monitor situations presenting security risks escalating issues where necessary
• Ensure personal and team grooming standards are in line with Company policy and guidelines
• Comply with all store security policies and regulations in order to minimize exposure to stock loss
• Ensure compliance with all Company policies relating to Operational procedures including but not limited to Health & Safety, Security, refunds and exchanges.
• Perform managerial functions on the cash register including retunes, exchanges, gift receipts, etc.
• Oversee the cashing up process at the beginning and end of the business day, supporting with task including, but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.

Sales:

• Analyze daily, weekly and monthly sales data in order to maximize sales
• Manage and implement all sales promotions and brand activities within department.
• Monitor and manage staff performance within department to ensure they are able to exceed targets.
• Liaise with the management team ensuring all team members receive regular training relevant to the brand, Company and role.
• Monitor stock in the department notifying the relevant person to ensure replenishment in a timely manner where required.
• Ensure the department is compliant with VM guidelines at all times, following the instructions and guidance of the VM team.

Customer:

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor activity.
• Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary.
• Provide continuous training, coaching and mentoring to the team to improve customer experience.
• Mentor and coach all new joiners ensuring they are set up for success
• Ensure all staff understand and operate cash registers correctly, providing support where necessary.
• Maintain a positive working culture amongst colleagues and management.

Functional / Technical Competencies

• Results Focused
• Customer Service Focused
• Problem Solving
• Initiative
• Team Working

Qualifications / Education

• High School Certificate
• 3-4 years’ experience in furniture Retail industry