Customer Support Specialist

Job Requirements Include:

• Process purchase orders received from CPs and direct customers within the assigned territory.
• End to end order management from receipt of purchase order till arrival at customer site.
• Managing the order cycle which include system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.
• Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stocks allocation
• Arrange shipping documents as per customer requirement which include export documents, licenses, declarations, packing, shipping, and routing of product.
• Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.
• Prepare documentation in compliance with Letter of Credit, CAD, etc.
• Invoice in a timely manner in line with monthly forecast
• Drive Daily Management tools by reviewing current backlog and revenue recognition files
• Manage customers inquiries such as pricing, stock availability, delivery, order status and product information
• Prepare tender requirements and project quotations
• Liaise with different departments for credit standings and compliance updates
• Review existing operations procedure and identify possible areas for improvement
• Support commercial forecast accuracy by providing estimates throughout the period
• Attune ad hoc tasks as required by the commercial team and management
• Understand and comply to incoterms and export trade rules of different countries
  
  

Qualifications And Education Requirements

• Minimum 3 years’ experience in a Customer service/logistics role
• Good IT skills and experience in using Oracle or Similar ERP.
• Must be proficient with Microsoft Office Suite – i.e. Outlook, Excel, & Word
• Fluent in English written and spoken ( Arabic & French are advantage)
• Knowledge of supply chain that include drop ship models, export, transportation, and export terminology.
  
  

Preferred Skills

• Work experience in Healthcare, Diagnostics or Medical Devices industry
• Ability to focus, multi-task, prioritize projects and handle pressure of deadlines and goals.
• Ability to handle high volume of shipments, communications, documentation and filing
• Enthusiastic with strong communication skills
• Attention to detail and ability to multi-task
• Highly flexible and adaptive to pressing demands and strict deadlines
• Good numerical and mathematics acumen for orders, invoicing and data analysis
  
  

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.