Customer Success Manager

About the Role

Customer Success Managers (CSMs) serve as the primary post-sales contact for Elsevier’s Clinical Solutions customers. They lead onboarding, drive product adoption, and ensure customers realize value from our solutions. As trusted advisors, CSMs foster engagement, safeguard revenue, and identify opportunities for upselling and cross-selling.

Responsibilities

• They coordinate closely with Account Managers and all support functions to ensure strategic goals are met within the account.
• Pre-Sales: Work with Account Managers to engage with KOLs and end users to improve conversion rate.
• Post-Sales: Work with customers to determine and achieve their success metrics through engagement activities
• Their focus is on customer retention, renewal growth and identifying upsell/cross selling opportunities.

Requirement:

• Medical degree or relevant experience in the healthcare or medical industry is essential
• Proven background in customer engagement and retention
• Fluency in both Arabic and English.
• Comfortable working in a global, matrixed organization
• Self-motivated, highly organized, and proactive
• Strong project management and problem-solving capabilities
• Excellent influencing and presentation skills, with the ability to engage both high-level executives and end users

Work for you

We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.

• Medical Insurance and Air Ticket
• Competitive Bonus
• 25 days Annual Leave
• Remote Working Model

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.