Customer Success Executive II

About Mozn:

Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.

We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact

We are seeking a Customer Success Executive II to help access the customer success and client- engagement activities within Mozn.

Responsibilities:

• Maintain a strong relationship with assigned clients including onboarding, implementation, training, increasing adoption, ensuring retention, and ensuring customer satisfaction.
• Assist in driving the continued value of our products and services by creating a trusted and strategic advisor relationship.
• Establish and maintain customer success strategies and best practices, as well as customer support content, with the assistance of the creative team.
• Maintain effective communication with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics and data as directed.
• Establish relationships with assigned accounts, develop trust and rapport, and identify opportunities, highlight best practices, and document them.
• Review the customer journey, identify how it’s supported, and take a consultative approach in helping clients overcome issues and achieve goals.
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
• Organize upcoming client meetings with the team by collaborating, solving problems, and strategizing.
• Engage with the sales and marketing teams to drill customer references and develop case studies.
  
  

Qualifications:

• BS/MS from a top school in a relevant field.
• 5+ years experience in similar roles.
• Identifying and establishing a new business.
• Independence and self-reliance.
• Ability to build relationships quickly and effectively.
• High-level technical background.
• Strong sales and negotiation skills.