CUstomer service&Administrative Officer

Job Overview

We are seeking a highly organized and proactive Customer Service & Administrative Officer to support daily operations within our Educational Services Department in Saudi Arabia. This role is responsible for managing customer communications, supporting student affairs, and handling administrative and call-related tasks while consistently delivering a high standard of service and professionalism.

Key Responsibilities:

Customer Service

• Provide prompt, professional, and courteous responses to customer inquiries across all communication channels.
• Follow up with clients to ensure issues are resolved efficiently and customer satisfaction is maintained.
• Maintain accurate and up-to-date records of customer interactions, inquiries, and feedback.

Administrative & Student Affairs

• Manage student-related administrative tasks, including class organization, attendance tracking, and absence records.
• Coordinate class schedules and support the smooth execution of daily academic operations.
• Distribute educational materials and ensure students receive all required resources in a timely manner.
• Prepare, organize, and maintain administrative documentation and records in accordance with company standards.

Call Handling

• Receive and manage incoming calls through the Saudi phone number in a professional and courteous manner.
• Accurately document call details and escalate or forward inquiries to the appropriate departments when necessary.
• Ensure timely follow-up on pending or unresolved inquiries to maintain service quality.

Requirements & Qualifications:

• Must be currently residing in Saudi Arabia.
• Saudi nationality is mandatory, and this position is open to female candidates only. 
• Previous experience in customer service, call centers, or educational services is highly preferred.
• Strong verbal and written communication skills.
• Excellent organizational, time-management, and multitasking abilities.
• Ability to perform effectively in a fast-paced and dynamic work environment.
• Proficiency in basic computer applications, including MS Office and online collaboration tools such as Microsoft OneDrive, Microsoft Teams, and similar platforms.
• Customer-focused with a professional and positive attitude.
• Detail-oriented, reliable, and well-organized.
• Capable of working independently as well as collaboratively within a team.

Apply On

Customer Service & Administrative Officer | Monglish