Customer Service Representative / ممثل خدمة عملاء

Solex Plus


Date: 6 days ago
City: Riyadh
Contract type: Full time
Key Responsibilities:

  • Provide exceptional customer service to clients and customers via phone, email, and chat
  • Answer customer inquiries and resolve complaints in a timely and professional manner
  • Escalate complex issues to the appropriate team members for resolution
  • Maintain accurate and detailed records of customer interactions and transactions
  • Stay up-to-date on client products, services, and policies to effectively assist customers
  • Handle high call volumes while maintaining quality and efficiency


Qualifications:

  • High school diploma or equivalent; college degree preferred
  • Minimum of 6 month years of experience in customer service, preferably in a contact center environment
  • Excellent communication skills, both written and verbal
  • Strong problem solving and decision-making skills
  • Ability to handle difficult and irate customers with empathy and professionalism
  • Good in Microsoft Office and customer service software
  • Excellent in English and Arabic.
  • Saudi Nationals Only.

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