Customer Service Representative
AC Care - Arab Computers For Maintenance
Date: 1 day ago
City: Al Khobar
Contract type: Full time
Date: Dec 3, 2024
Location:
Al Khobar, SA
Company: Arab Computer for Maintenance LLC
Req ID: 1121
Job Title
Customer Service Representative
Job Scope
The Customer Service Representative is accountable for providing customers with an outstanding service through the timely processing of requests/repairs, management of administrative tasks and accurate updates on job status.
Main Duties And Responsibilities
Education
Bachelor’s degree in Business Administration or any other related field.
Experience
At least 1 years of relevant experience.
Location:
Al Khobar, SA
Company: Arab Computer for Maintenance LLC
Req ID: 1121
Job Title
Customer Service Representative
Job Scope
The Customer Service Representative is accountable for providing customers with an outstanding service through the timely processing of requests/repairs, management of administrative tasks and accurate updates on job status.
Main Duties And Responsibilities
- Welcome customers and provide world-class service and hands-on technical support on Apple products and devices;
- Understand and capture all required information from customers and create respective forms with accurate data;
- Accept units for service from walk-in customers including retailers and update the database accordingly;
- Promote and sell Apple accessories available in store;
- Diagnose and troubleshoot Apple products on the spot and refer to a Certified Technician if needed;
- Handle payment transactions and related reports accordingly;
- Process walk in jobs on site or return to Apple in coordination with the Certified Technician;
- Manage the administrative paperwork and update customers on the status of their repairs in coordination with the Certified Technicians;
- Support the launch of new applications, services and tools;
- Maintain a cleaned and organized workstation and center;
- Stay updated on all Apple’s articles and service news.
Education
Bachelor’s degree in Business Administration or any other related field.
Experience
At least 1 years of relevant experience.
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