Customer Service Associate

Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.

Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates.

What You’ll Do

• Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
• Support frontline CS operation teams to ensure operational excellence and excellent customer service.
• Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
• Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
• Complete ad-hoc assignments from CX Functional team.
• Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
  
  

Requirements

• Advanced skill in Excel & PowerPoint
• Good Communication Skills in both Arabic and basic communication in English
  
  

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice