Commercial Operation Specialist

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We are seeking a highly motivated and detail-oriented Commercial Operations Specialist to support our commercial team with data-driven insights, process optimization, and cross-functional coordination. This role is key to driving operational efficiency, sales performance, and strategic execution across our commercial functions.

The Commercial Operations Specialist plays a key role in enabling data-driven decision-making, optimizing commercial systems, and supporting strategic initiatives across sales, marketing, and service teams. This role drives improvements in business intelligence, CRM utilization, KPI management, and commercial performance tracking. It requires a proactive mindset, high attention to detail, and the ability to lead cross-functional collaboration between shared services and commercial team while doing system and process enhancements.

Key Responsibilities

• Participate in forecasting and S&OP meetings to ensure accurate planning and visibility
• Act as point of contact for sales team for un-forecasted demand of products
• Participate in Global stock allocation reviews: PSI lite, and quality status calls
• Handel tenders’ submissions and support executions of them.
• Ensure stock availability and proper material planning.
• Maintain and build analytical tools to assist the commercial organization in monitoring key performance to improve data quality
• Support pricing strategy and contract lifecycle management.
• Partner with finance to ensure accurate revenue recognition, forecasting, and reporting.
• Develop and document SOPs for commercial operations processes and ensure cross-functional alignment.
• Develop and publish visual reports of KPI’s, providing context, analysis, and improvements on the drivers and performance when applicable
• Shape Leica Biosystems Saudi Arabia’s data management and analytics to support pursuit of Leica Saudi Arabia’s Strategic Objectives
• Work with commercial team to address complex challenges related to CRM, data analytics, KPI, and market visibility
• Work closely with Danaher Dx Saudi Arabia’s DBSL to provide support and supplemental input to advance Leica Saudi Arabia’s DBS maturity
• Acts as main point of contact for CRM and PowerBI dashboards including delivering training to increase sales adoption among the field teams (specifically Sales and Service)
• Acts as main point of contact for SFDC global team.
• Serve as a liaison between commercial teams to assist or gather business requirements needed for system modifications or enhancements
• Drive annual Customer Satisfaction survey (CSS) process
  
  

Requirements For This Position

• 5+ years of experience with strong analytical skills with proficiency in Excel, and business intelligence tools (e.g., Tableau, Power BI).
• Experience in working in a cross functional team and with different departments internally such as finance, logistics, customer service and marketing.
• Ability to present complex information to a variety of audiences
• Excellent communication and leadership skills
• Strong understanding of commercial organization
• Ability to plan, multi-task and manage time effectively
• Must be self-motivated, creative, collaborative and enjoy meeting demands of a fast-paced organization
• Strong interpersonal and communications skills with the ability to work independently within a cross-functional, global team and experience in leading without direct-line authority and 1:1 coaching
  
  

Education

• Bachelor’s degree in business, Marketing, Finance, Analytics, Data systems, Medical Technology or related field required
  
  

Language

• Fluent English & Arabic
  
  

IT and Office Technology

• Advanced proficiency with Microsoft Excel, Word, Access, Outlook, and PowerPoint
• Proficient with online communication platforms (MS Teams, Zoom)
• Experience using MS Whiteboard or Miro
  
  

Preferred Skills

• Experience supporting global sales teams or working in international markets.
• Familiarity with pricing models, discounting structures, and revenue operations.
• Knowledge of compliance, risk management, or legal processes related to commercial activities.
• Great data visualization and presentation skills to provide recommendations based on data insights.
• Possess strong analytical skills, pays close attention to detail and is a strong team player (i.e. no job is too small or too large) with an exceptional work ethic
• Excellent problem resolution skills, written and verbal communications skills, and consistently displays a high level of professional conduct
• Demonstrated proficiency in time and project management skills; ability to handle multiple projects across critical yet often fluctuating timelines – and with sometimes minimal and/or ambiguous input from stakeholders
• Strong organizational and prioritization skills with attention to detail
  
  

PERSONAL TRAIT PROFILE

• Must be self-motivating with a sense of urgency, positive outlook and focused on quality work.
• Maintain attention to details and accuracy.
• Data driven and analytical. Must enjoy data mining and digging into/analyzing numbers, capable of translating customer focused problems into data driven solutions
• Adaptive to change
• Ability to connect with all levels in the organization
• Effectively handles unexpected situations.
• Ability to collect information, identify and diagnose problems
  
  

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.