Customer Service and Logistics Planner

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About The Role

• This role will be responsible to manage E2E process of inbound from the point the shipment exits the site till it’s cleared and delivered to Loc warehouse.
  
  
  

Key Responsibilities

• Manage the shipment logging once it’s invoiced to KSA Cx.
• Keep track on shipment booking and movement to destination.
• Ensure proper relevant document is prepared and issued prior to shipment arrival.
• Ensure that shipment is handled and being processed on time by the custom broker.
• Manage shipment delivery to the warehouse and IGR process.
• Ensure Payment on time is done to all service delivery third parties with compliance to Haleon code of business.
• Manage day to day issues with local authorities (Customs, SFDA, etc ….).
• Work in full adherence with local governmental regulations and maintain excellent relationship with local authorities.
• Manage distributor master data update, expiry removal, PO requests.
• Ensure quality and compliance within warehouse and distribution in line with Haleon’s policies (QA, QMS and EHS standards).
• Manage invoicing issues with CTS to ensure compliance to local authorities’ guidelines.
• Manage COC and SABER for all applicable shipment registration and issuance.
• Support freight forwarder to confirm and issue BL/OK2FWD.
• Support SPs to provide visibility on shipments status.
• Support tracking of spend.
• Manage day to day operations with LSPs, 3PLs and Freight Forwarder.
• Report All Relevant KPIs such OTIFs and Costs associated with the operations.
• Any other Tasks/Projects assigned by Line Manager
  
  
  

Essential

Qualifications and skills

• A university degree.
• Minimum 1 year of experience in a similar role.
• Good analytical skills.
• Ability to work independently.
  
  
  

Preferred

• A university degree Industrial Engineering or Supply Chain is preferred.
• Experience with Power BI or other Similar Software.
• Proficiency with Microsoft Excel.
• Experience in FMCG or Pharma
  
  
  

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.