Customer Service Agent
Nestlé
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Location: Riyadh, Saudi Arabia
Workplace Type: On-site Department: Customer Service
Reports To: Call Center Supervisor
Employment Type: Full-Time
Position Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Key Responsibilities:
Workplace Type: On-site Department: Customer Service
Reports To: Call Center Supervisor
Employment Type: Full-Time
Position Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues effectively, ensuring a positive customer experience.
- Document all customer interactions accurately in the system.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in training and development activities to enhance skills and knowledge.
- High school diploma or equivalent; associate degree preferred.
- Previous experience in a customer service or call center role
- Proficient in using computer systems and software.
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