Customer Engagement & Presales ( Seidor One- KSA)

SEIDOR


Date: 3 weeks ago
City: Riyadh
Contract type: Full time
KEY RESPONSIBILITIES:

  • Operate as the lead point of contact for all matters specific to your customers.
  • Build and maintain strong, long-lasting customer relationships.
  • Oversee customer account management, including negotiating contracts and agreements.
  • Adopt a technical understanding of the customers' system and requirements.
  • Scope new requirements that the customer may have and propose the correct solution to resolve customer issues.
  • Act as the escalation point for the support desk.
  • Conduct regular face-to-face meetings with the customers.
  • Promote new versions and new software that is available.
  • Review customers' existing systems to determine if things can be done better.
  • Quote customers for new work.
  • Documenting required issues for the project team to fix.
  • Technical scripting of customer requirements.
  • Deal with customers in crisis, if the customer is down or has critical issues; coordinate the efforts to get them back up and running.
  • Assist with outstanding debtors, removing barriers to payment.
  • Ability to perform and deliver against individual sales targets.

Requirements

  • Bachelor's degree in any relevant field / Master's degree is a plus
  • Minimum 3 years of experience in a related field
  • SAP Business One / ERP software sales experience & hunting sales experience (able to showcase success)
  • Experience in working independently to drive sales
  • Languages: English and Arabic
  • Relevant market knowledge and industry fitment
  • Good SAP B1 / ERP product knowledge
  • Strong analysis, problem resolution, judgement, and decision-making skills
  • Excellent communication, negotiation, interpersonal and organizational skills
  • Detail oriented and experience in addressing key business issues
  • Strong self-management skills
  • Team player with a positive attitude
  • Good relationship building skills

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