Collections Officer

Description

Job Post Description

Medica Group, a partner of choice for aesthetic medicine solutions and technologies, represents leading global brands in Aesthetic, Medical Equipment, and Skin Products across MENA and Southeast Asia.

With a multicultural team of over 200 employees, we are committed to improving lives through innovative solutions in the aesthetic and medical fields. We thrive in an environment of innovation, accountability, and service excellence.

Role Summary

The Collections Officer is responsible for managing the collection of outstanding payments from clients, ensuring timely follow-up on due invoices, maintaining accurate records, and collaborating with internal departments to resolve any billing issues.

Job Responsibilities

• Monitor accounts to identify outstanding debts.
• Follow up with customers via phone, email, or visits to ensure timely payments.
• Negotiate payment plans and resolve disputes professionally.
• Maintain detailed records of collection activity and customer communications.
• Coordinate with the sales and finance teams to address billing discrepancies.
• Prepare regular reports on collection status and account risks.
• Recommend accounts for escalation or legal action if necessary.
• Conduct balance confirmations with clients to ensure account accuracy.
• Perform accounts reconciliation to resolve discrepancies and maintain up-to-date records.
  
  

Team Member - Individual Contributor

• Follow Medica ethics & implement SMART KPIs.
• Ensure a professional and respectful approach in all customer interactions.
• Support continuous improvement in the collections process.
• Comply with financial and company policies at all times.
  
  

Qualification

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
  
  

Experience

• 2+ years of experience in collections, credit control, or accounts receivable.
• Proven experience in balance confirmation and accounts reconciliation, with strong attention to detail and accuracy
• Strong communication and negotiation skills.
• Ability to manage multiple accounts and prioritize follow-ups effectively.
• Good understanding of financial regulations and credit risk.
• Proficient in Microsoft Office (especially Excel); experience with ERP systems is a plus.
• Fluency in English; Arabic is an advantage.