Collection Manager

Collection Manager

We are searching for an experienced Collection Manager at our MSC Saudi Arabia - Ad Dammam facility.

Primary Duties and Responsibilities:

Collections Operations:
Develop and implement collection strategies to meet company goals and reduce outstanding debts.
Ensure timely follow-up on overdue accounts through client visits, phone calls, or emails.
Ensure that all collection activities comply with relevant laws and regulations.
Assess credit risk and establish appropriate credit limits for clients.
Client Relationship Management:
Act as the main point of contact for high-value clients regarding payment issues.
Work closely with clients to negotiate payment plans or settlements.
Maintain positive relationships while enforcing payment terms.
Reporting and Analysis:
Prepare and present regular reports on collections performance, outstanding receivables, and cash flow forecasts.
Analyze collection metrics and identify opportunities for process improvements.
Fieldwork and Travel:
Regularly visit client sites to conduct collections activities and build relationships.
Travel to different regions within Saudi Arabia as required to meet with clients and resolve payment issues.

AR:
Oversee the accounts receivable process, including invoicing, billing, and credit control.
Monitor and reconcile accounts receivable balances to ensure accuracy.
Identify and resolve discrepancies in accounts receivable.
Collaborate with other departments to ensure timely and accurate invoicing.
Team Management:
Lead and manage a team of collection agents, providing guidance, training, and performance feedback. And to ensure a thorough understanding of policies, procedures, best practices, and new collection techniques.
Assign and delegate tasks to team members, ensuring efficient workload distribution.
Monitor team performance and take corrective action as needed.
Foster a positive and motivated team culture.
Responsible of evaluating the progress of responsible team to ensure all challenges are handled and all problems are solved.
Communicate and perform cross functional with other units/departments regarding financial matters.
Provide support and assistance to the CFO and top management with any requirements.
Communicate with external/internal auditors during the audit process and ensure compliance with auditing standards and regulations.

Required Qualifications:

Bachelor’s degree in Finance, Business Administration, or related field.
Minimum of 3-5 years of experience in collections, credit control, or accounts receivable, preferably in the logistics industry.
Experience in SAP systems implementation is highly desirable.
Excellent leadership and team management skills.
Strong negotiation and communication skills.
Proficient in financial software and MS Office, particularly strong Excel skills.
Excellent analytical and problem-solving abilities.
Attention to detail and ability to manage multiple tasks simultaneously under tight deadlines.


Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.