Chief Commercial Officer

Company Overview

The Cigna Group is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues works through Cigna Healthcare and Evernorth Health Services to fulfil our mission to improve the health and vitality of the more than 190 million customer relationships we serve in more than 30 countries and jurisdictions. Cigna Healthcare International is dedicated to serving the needs of both domestic and globally mobile employees and individuals across the globe. As part of Cigna Healthcare International, Cigna Middle East and Africa offers health solutions to employers, governments and individuals and is on an exciting growth journey. Cigna KSA is our newest branch in MEA region, is the first foreign company to over receive an insurance license through the IA in the kingdom of Saudi Arabia.

Job Overview

We are seeking an experienced and dynamic Chief Commercial Officer to lead our sales and client management teams and drive ambitious growth targets across our portfolio of health insurance solutions in the Kingdom of Saudi Arabia. The successful candidate will be responsible for developing and implementing Commercial strategies, managing and leading the sales & client management teams, and building and maintaining strong relationships with key broker, partners and stakeholders within the Cigna business.

Responsibilities

• Be critical input into: Market Strategy/Product Strategy/Service Model Design
• In conjunction with the CEO KSA develops annual Saudi market plan.
• Leading activities of the Sales and Client management team to achieve sales, persistency, rate action and case profitability goals.
• Supports broad-based prospecting and prospecting strategies within the KSA. Identifies prospects within KSA and GCC and to develop optimal distribution channels to target those prospects.
• Works with the Head of Sales to develop individualized strategies for approaching prospective clients based on prospect’s unique business needs and long-term relationship potential.
• Contributes to implementation of cross-selling strategies/campaigns in conjunction with other regional sales leaders. Maximizes opportunities to leverage Global Employer Segment worldwide cross selling.
• Drives optimal case size/type mix to ensure long term profitability of portfolio.
• Works with the Sales Managers to conduct prospect and customer needs assessment and fact-finding to determine client key objectives, concerns, needs. Identifies areas where CIGNA products and services solve client problems and meet individual needs. Diagnoses problems with clients’ current benefits design in areas where CIGNA can provide a better service.
• Develops effective localised Client Management strategies, especially with regards to the people and renewal/pricing strategy.
• Supports the delivery of presentations to clients, prospects and brokers or consultants identifying areas where CIGNA can address benefit issues.
• Works with client management to ensure efficient hand over and success of client relationships.
• Effectively manages Sales & Client management department budget. Generates and follows up new business leads to meet sales and profitability targets in line with overall strategy. Research and develop new business opportunities.
• Active member of the KSA Core Senior Leadership Team
• Collates and reports in Sales Team KPI’s – Manages SFDC process and accuracy for regional and global reporting (CRM software).
  
  

Knowledge / Competencies

• Experience in change management evaluation, planning and execution.
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects.
• Experience evaluating, developing and implementing business strategy.
• Has proven results of building and creating new structures using creativity and innovation management.
• Experience, ability and willingness to share knowledge and coach individuals with varying levels of experience.
• Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards).
• Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and stay focused on goals while adapting to change.
• Comfortable with raising questions, issues, ideas or suggestions to co-workers at all levels across all organizations.
• Act with a sense of urgency to research questions or issues brought by the team. Identify the right parties or resources to resolve these issues (organizational agility). Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue.
• Excellent communication skills - verbal and written and training, along with excellent presentation skills.
• Ability to work in a matrix environment.
  
  

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.