Channel Operations Support Specialist

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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

A Channel Support Specialistsupports our channel organization with channel enablement and programs, tracking key performance indicators (KPIs), and ensuring smooth operational processes for partners and clients.They facilitate resolving issues, and provide data-driven insights to enhance channel partner performance and drive indirect sales growth.

Key Responsibilities

• Program AdministrationManage the administration of channel programs, ensuring partners meet eligibility requirements and tracking activities within CRM tools.
• Data Performance Monitoring: Produce and monitor key performance indicators (KPIs), using data to help the team make informed decisions to improve customer interactions and sales.
  
  

Process System Management:Ensure the accuracy of databases, manage contracts, investigate system errors, and troubleshoot issues for partners and clients.

• Cross-Functional Collaboration:Work closely with internal teams (e.g., finance, risk, sales, product) and external partners to improve processes and achieve operational goals.
  
  

Required Skills Experience

• Analytical Skills:Strong data analysis and problem-solving abilities, with the capacity to interpret data and identify trends.
• Communication: Excellent verbal and written communication skills to collaborate with internal teams and external partners globally.
• Attention to Detail: Meticulous attention to detail for tasks like data management and validation of claims.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.