Central Services Manager

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Job Description

Parsons is looking for an amazingly talented Central Services Manager to join our team! In this role you will get to oversee the delivery of essential services within the airport environment, ensuring operational efficiency, service quality, and regulatory compliance.

This role requires strong leadership, operational expertise, and a commitment to continuous improvement, playing a crucial role in maintaining a seamless and effective airport operation.

What You'll be Doing;

• Oversee and manage all central services operations across the airport, ensuring smooth and seamless service delivery to both internal stakeholders and external partners.
• Coordinate the implementation of service improvements across different areas of the airport, including passenger services, facilities, and logistics support.
• Develop and implement strategies to optimize the efficiency and quality of central services within the airport.
• Lead, supervise, and manage a team of central services personnel, including staff involved in customer service, facilities maintenance, and other support services.
• Ensure team members are properly trained, motivated, and adhere to company policies and procedures.
• Develop schedules, allocate resources, and ensure adequate staffing levels to meet operational needs and demands.
• Monitor and evaluate the quality of central services provided within the airport to ensure they meet industry standards and exceed customer expectations.
• Establish key performance indicators (KPIs) for service quality and regularly assess performance against set targets.
• Address any issues or concerns regarding service delivery and take corrective action when necessary.
• Manage the airport’s facilities management services, including maintenance, cleaning, and utilities, ensuring compliance with safety and regulatory requirements.
• Work closely with airport facilities management teams to ensure the operational integrity of critical airport infrastructure.
• Plan and oversee preventive maintenance programs to minimize service disruptions.
• Manage relationships with third-party service providers and vendors, ensuring that contracted services meet performance and quality standards.
• Coordinate with external contractors for any service or infrastructure enhancements and ensure timely and cost-effective delivery.
• Work closely with other departments, including operations, security, and customer service, to ensure that central services align with broader airport goals.
• Develop and manage budgets for central services operations, ensuring cost control and financial efficiency.
• Monitor and analyze spending on facilities management, logistics, and other support services to ensure cost-effective operations.
• Prepare financial reports and present budget updates to senior management.
• Ensure that all central services activities comply with airport regulations, industry standards, and local laws.
• Implement and monitor procedures to meet all regulatory requirements and health and safety guidelines.
• Stay updated on relevant airport regulations and ensure that all services are delivered in line with these requirements.
• Identify areas for improvement in central services operations and implement innovative solutions to enhance efficiency and service quality.
• Foster a culture of continuous improvement within the team by encouraging feedback and implementing new ideas to streamline operations.
• Stay informed about the latest technologies and trends in airport services and incorporate these advancements into operational strategies.
• Act as the central point of contact for managing incidents or crises related to central services operations.
• Develop and implement contingency plans to handle service disruptions, emergencies, or unexpected challenges.
• Lead response efforts and ensure minimal disruption to airport operations during any incidents or emergencies.
  
  
  

What Required Skills You'll Bring;

• Bachelor’s degree in Airport Management, Business Administration, Facilities Management, or a related field. A Master’s degree or relevant professional certifications (e.g., PMP, CFM) are a plus.
• Minimum of 7-10 years of experience in airport operations or central services management, with at least 3-5 years in a supervisory or leadership role
• Proven experience in managing multiple services and teams across a large operational environment
• Experience with vendor and contract management, as well as budget oversight.
• Strong leadership and team management skills.
• Excellent organizational, planning, and multitasking abilities
• In-depth knowledge of airport operations, facilities management, and service delivery standards
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills, with the ability to manage relationships with a variety of stakeholders
• Familiarity with regulatory requirements and safety standards in airport operations
• Proficiency in using facilities management software and other relevant tools.
• Professional certifications in facilities management (e.g., CFM, IFMA).
• Experience with airport customer service operations and logistics coordination.
• Familiarity with project management tools and methodologies.
• Strong analytical skills with experience in data-driven decision-making.
• Ability to drive innovation and continuous improvement within a service-oriented environment.
• Knowledge of sustainability initiatives in airport operations, including waste management and energy efficiency.
  
  
  

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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