Cell Therapy Coordinator (CTC)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Medical Affairs Group

Job Sub Function

Medical Science Liaison

Job Category

Scientific/Technology

All Job Posting Locations:

Riyadh, Saudi Arabia

Job Description

Johnson & Johnson is recruiting for a Cell Therapy Coordinator (CTC) to be located in Riyadh, Saudi Arabia.

Summary Of The Role

The Cell Therapy Coordinator (CTC) is a local role dedicated to CAR-T and contributing to delivering a best-in-class customer experience through the CAR-T process and is closely connected with other EMEA CTCs in a functional network.

• As member of the local CAR-T medical team, your role is to make the link between commercial operations and medical affairs
• To support certified CAR-T sites on a patient-level, acting as the main point of contact for the cell therapy nurse coordinator and other relevant stakeholders (apheresis team, pharmacist, physician etc)
• To facilitate the patient and the cell journey and provide support to the different stakeholders throughout it
• To provide day-to-day support and individual case management support to ensure smooth service delivery and facilitate cell logistics
• To support the onboarding of the treatment site and relevant stakeholders on the order management IT platform
• To address special situations by routing to appropriate JNJ stakeholders and coordinating with them to reach the desired solution
  
  

Main activities / tasks

Local Medical Affairs team membership and regional collaboration

• Act as a local CAR-T expert on CAR-T operations and logistics
• Direct any special situations to relevant local and regional stakeholders and provide status updates
• Ensure strong coordination with other MAF functions
  
  

Support to treatment centers for case management

• Supports the onboarding of the treatment site on the order management IT platforms, ensuring the right stakeholders get the right information
• Collaborates with site stakeholders, especially nurse coordinator, apheresis team and pharmacist to coordinate all CAR-T related operations including the delivery and receipt of the final manufactured product
• Supports patient enrolment by verifying completeness of information through the internal IT system
• Assists the process from ordering, cell processing, cell transportation and delivery
• Collaborates with internal stakeholders to solve issues in ordering or manufacturing according to company policies
• Supports rescheduling and cancellations when needed
• Proactively communicates with sites, leveraging the internal IT platform, and addresses sites’ queries
  
  

Enable synchronization of patient and cell journey

• Proactively checks and facilitates order processing by collaborating with Janssen stakeholders (vein-to-vein, CAR-T Centre of Excellence, Customer service, CTAL)
• Coordinates cell pickup and delivery in collaboration with vein-to-vein and based on site preferences
• Oversees the cells status location and timelines and communicates frequently on any changes or delays
• Acts as primary point of contact with nurses for optimizing patient experience, e.g. provides patient materials as needed
  
  

Ensure Positive Customer Experience

• Understands and adapts to customer preferences on ways of working such as mode and frequency of communication (e.g. f2f, phone or email)
• Collects and communicates issues / requests received from customers, coordinates triaging and resolution of issues related to day-to-day site operations, IT platform, patient journey or others
• Along with the CTAL, serve as point of contact for site for any logistics or operational issues and bring in additional resources until issue is resolved
• Organizes/ provides virtual training for nurses on any relevant topic requested
  
  

Ensure operational performance and fulfilment of obligations

• Understands key supply chain processes, such as SC planning, delivery and enablement
• Confirms labelling and documentation requirements
• Coordinates with the CTAL and CAR-T KSA COE to communicate site demands regarding manufacturing slot availability
• Ensures right information and support is provided for adverse event reporting
• Provide insights to COE lead and Vein-to-vein lead into CAR-T operations to enable continuous improvement initiatives to cell collection and processing process
• Timely reports any issues to the appropriate stakeholders and routes (e.g. system bugs, Product Quality Complaints or Escalations)
  
  

Requirements

• Proficiency with IT systems
• English proficiency
• Fluency in local language
  
  

Knowledge & Skills

• E2E thinking and business acumen
• Project management skills
• Service orientation
• Communication skills
• Ability to navigate complex settings that involve multiple stakeholders
• Ownership mindset – ability to act to “make things happen”, operate within agreed frame, and navigate Janssen to influence decision makers
• Detail-oriented in managing process
• Understanding of data privacy and pharma compliance rules
• Awareness of, and adherence to, Johnson & Johnson Credo values, policies and SOPs
• Proven ability to manage complex settings that involve multiple stakeholders and the ability to interact with medical and administrative officials
  
  

Qualifications - Internal

• Master’s or bachelor’s degree in Pharmacy or Medicine
• 3-5 years of prior experience in customer-facing role, or working with hospitals (e.g. customer service or local trial management)
• Experience working with multiple internal stakeholders
• Experience working in a transplant unit is a plus
• Cell therapy experience is a plus