Field Service Engineer - Middle East (KSA)

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world’s leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 9700 employees are working on this permanent challenge at over 100 locations on all continents.

The function of the Field Service Engineer (m/f/d) is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company. You will be working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation.

The position is home office based. Good travel connections, as well for international travel will be important.

Responsibilities

• Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
• Liaise with customers and colleagues in the site planning process prior to installation
• Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• Carry out breakdown and planned maintenance at customers’ sites
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
• Carry out procedures necessary to validate systems to certifiable standards
• Provide technical input to the sales team in non-rout ine sales cases
• Frequent travel within Middle East, Africa and surrounding region is an essential part of the job.
• Activities will cover all products manufactured or represented by the Company.

Qualifications

• Qualification in electrical or electronic engineering, chemistry or biochemistry. Similar level of knowledge and /or skill gained by practical experience in the Mass Spectrometry field is a clear plus.
• solid technical or scientific background gained in industry or academia
• proven experience in field service work
• a current driving license
• no visa restriction preventing travel in the USA or EMEA
• good at building relationships through inspiring trust and confidence
• self-motivation and a willingness to work with others toward a shared goal
• the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
• excel at continuous learning in a rapidly advancing technological area
• capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• ability to diagnose causes of malfunction and to actively resolve customers’ service problems
• good computer literacy, including familiarity with data system hardware and industry standard operating systems
• Ability to communicate effectively at all levels with good spoken and written English primarily, but good French/ Arabic/Turkish is an advantage