Cabin Crew Performance Manager

The Cabin Crew Performance Manager is accountable for driving excellence in cabin crew service delivery and safety standards across flyadeal’s operations. This role provides proactive leadership, coaching, and performance management, ensuring all cabin crew uphold flyadeal’s values of safety, hospitality, and professionalism. The Manager fosters a supportive, inclusive, and high-performing environment where crew members thrive and consistently exceed customer expectations.

Responsibilities:

• Lead, coach, and mentor cabin crew to ensure optimal performance and service delivery.
• Manage crew performance, motivation, grooming, and behavior in line with organizational policies.
• Foster a customer-first culture, ensuring safety and service excellence onboard.
• Handle performance reviews, disciplinary actions, and personal development plans for crew.
• Oversee grooming standards and lead training initiatives for improvement.
• Drive the cabin crew welfare program, offering support for personal or health-related concerns.
• Collaborate with planning and operations teams to ensure crew readiness and satisfaction.
• Review and respond to customer feedback, complaints, and compliments to improve performance.
• Act as a role model for professionalism and customer-centric behavior.

Requirements:

• Bachelor’s degree preferred or equivalent work experience.
• Minimum 6 years of aviation experience, including at least 2 years in cabin crew training, performance, or recruitment.
• Proven ability in crew coaching, mentoring, and disciplinary management.
• Strong leadership, interpersonal, and communication skills.
• Solid understanding of grooming, safety, service standards, and customer care.
• Fluent in English