Business Analyst

Job Description

Support the PA Operations team in gathering business and system requirements, coordinating issue resolution, and preparing Project Initiation Documents (PIDs), reports, visuals, and presentations, while gaining hands-on exposure to enterprise systems and operational processes.

Requirements & Documentation Support:

• Assist in gathering and documenting business and system requirements
• Prepare and update Project Initiation Documents (PIDs) and basic process documentation

Issue & Ticket Coordination:

• Support issue and ticket tracking and follow-ups
• Coordinate with IT teams, vendors, and internal stakeholders on resolution status

Reporting & Visuals Support:

• Create PowerPoint presentations, visuals, and simple dashboard mockups
• Support preparation of management and operational reports

Operational Tracking & Reporting:

• Maintain operational trackers and basic KPIs
• Support data validation and reporting accuracy checks

Stakeholder & Meeting Support:

• Document meeting minutes and action items
• Follow up on assigned actions and support cross-functional coordination

Skills

• Good Communication Skills
• Good English Language
• Computer Skills
• Microsoft Skills
• Bachelor MIS/Computer Science/Business Administration