Boutique Manager

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscape for the better. Exceptional customer experience is what we aspire to offer, and we can only do so by caring for one another, our suppliers, the farmers, and the communities we work with. We Inspire, we Care, we Act, and we iNnovate are the four behaviors that reflect who we are and how we interact with one another and with the world around us. We live a culture that is built on the principal belief that individually and collectively we can. What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

Position Summary

Main responsibilities of the role are to manage diverse teams, built trust, lead and motivate the team. Adapt to the Nespresso Operations Standards and Values and ensure they are properly applied and provide a unique Customer Experience. All these will help you to achieve both sales and qualitative Boutique and Business KPI’s.

A day in the life …

• Lead and motivate the team, ensuring the development of staff potential
• Train, mentor and offer constructive feedback to the team
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience
• Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction
• Recruit, train and ensure the seamless integration of the new employees
• Develop and guide the store team to achieve sales and KPI goals
• Be aware of Nestlé Nespresso Safety Standards and ensure that they are met in the stores when interacting with clients
• Identify and solve issues in and can-do mindset
• Acts as an enthusiastic ambassador for Nespresso
  
  

What Makes You Successful

• University Degree or equivalent qualification
• Minimum of 5 years' experience in people management
• Proven experience in an up-market Boutique or luxury environment
• Respect Nespresso guidelines and standards procedures
• Flexible working in shifts (morning, evening, weekends, special holidays)
• Dynamic, service oriented and curious personality
• Strong communication skills and ability to motivate the team
• Numerical and analytical knowledge to monitor KPIs
• Good knowledge of Microsoft Office
  
  

Why you should apply

• Join the leading Food & Beverages company in the world presence in 186 countries
• Be part of a fast-growing organization expanding locally and internationally
• Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey
• Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries
• Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level
• Enjoy the wide range of Nestlé benefits such as competitive salary & performance bonus, comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves for both caregivers, Baby Support plan, special access to Nespresso Club benefits and many others
  
  

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