AV Pre-Sales Engineer

Job Title: Pre-Sales Engineer - AV & IT Infrastructure

Job Summary:

We are seeking a highly motivated and technically proficient Pre-Sales Engineer with a strong background in both Audio-Visual (AV) and IT infrastructure. The ideal candidate will be a technical expert and a skilled communicator, capable of understanding client requirements, designing compelling solutions, and effectively articulating the value proposition of our integrated offerings. This role is crucial in bridging the gap between sales and technical delivery, ensuring successful project acquisition and client satisfaction.

Key Responsibilities:

Technical Solution Design & Consulting:

Collaborate with the sales team to understand client business needs, technical requirements, and strategic objectives related to AV and IT infrastructure.

Conduct thorough discovery sessions, site surveys, and needs assessments.

Design comprehensive, scalable, and cost-effective AV and IT solutions, including but not limited to:

AV: Video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco Webex), control systems (Crestron, Extron, AMX), digital signage, unified communications, large format displays, projectors, sound systems, room scheduling solutions.

IT Infrastructure: Networking (LAN/WAN, Wi-Fi), servers, storage, virtualization, cloud integration, cybersecurity principles, structured cabling, data centers, and network security.

Develop technical proposals, bills of materials (BOMs), system architecture diagrams, and scope of work documents.

Stay abreast of industry trends, emerging technologies, and best practices in AV and IT.

Client Engagement & Presentation:

Deliver persuasive technical presentations, product demonstrations, and solution workshops to prospective clients and stakeholders at all levels (technical and non-technical).

Act as a trusted technical advisor to clients, addressing their concerns and providing expert guidance.

Effectively communicate complex technical concepts in a clear, concise, and understandable manner.

Participate in client meetings, workshops, and pre-sales calls to gather requirements and present solutions.

Collaboration & Support:

Work closely with the sales team to develop winning strategies and drive revenue growth.

Liaise with internal engineering, project management, and support teams to ensure smooth handovers and successful project implementation.

Provide technical training and support to the sales team on new solutions and technologies.

Contribute to the continuous improvement of pre-sales processes and collateral.

Assist in responding to RFPs/RFQs with detailed technical specifications and justifications.

Qualifications:

Education: Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or a related technical field. Relevant certifications and equivalent experience will also be considered.

Experience:

Minimum of 5-7 years of experience in a pre-sales, solutions architect, or technical consultant role, specifically within the AV and IT infrastructure domains.

Proven track record of successfully designing and proposing complex integrated AV and IT solutions.

Strong understanding of industry standards and best practices for both AV and IT.

Technical Skills (Strong knowledge in several of the following areas):

AV: Crestron, Extron, AMX, Biamp, Shure, Cisco, Poly, Logitech, Microsoft Teams Rooms, Zoom Rooms, Dante, AV over IP.

IT: Networking (Cisco, Juniper, Aruba, Fortinet), Servers (Windows Server, Linux), Virtualization (VMware, Hyper-V), Storage (SAN/NAS), Cloud platforms (Azure, AWS, GCP basics), Cybersecurity fundamentals, Microsoft 365, Active Directory.

Structured Cabling Standards (T568A/B, fiber optics).

CAD or Visio proficiency for technical diagrams is a plus.

Soft Skills:

Excellent written and verbal communication skills, including strong presentation abilities.

Exceptional problem-solving and analytical skills.

Ability to work independently and as part of a collaborative team.

Strong interpersonal skills and a client-focused approach.

Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Strong business acumen and understanding of how technology drives business outcomes.