Automated Operations Manager

Join our Team

About this opportunity:

We are seeking an Automated Operations Manager to lead the evolution of our network operations into a proactive, automation-driven model. In this role, you will sit at the intersection of event, incident, change, and problem management, driving initiatives to reduce manual overhead, elevate responsiveness, and raise operational maturity. You will also lead cross-functional collaboration between engineering, service delivery, and customers to ensure seamless integration of automation solutions while maintaining compliance, performance, and customer trust.

What you will do:

• Lead the Front Office, Work & Service Management, and Event Management teams to deliver consistent and high-quality operations.
• Define and execute an automation strategy & roadmap across managed services to identify, design, and deploy operational process automations.
• Coordinate between engineering, service delivery, and customer stakeholders to ensure smooth rollout and adoption of automated workflows.
• Ensure compliance with SLAs, security protocols, and industry standards in all operational activities.
• Oversee real-time event monitoring, using AI/ML to detect anomalous behavior, classify events, and trigger automated remediation or escalation.
• Integrate automation with incident management systems (e.g. ServiceNow) to enable auto-ticket creation, triage, and resolution.
• Architect and govern automated change approval & deployment workflows, in collaboration with network engineers.
• Lead Problem Management by leveraging predictive analytics and automated root cause correlation to reduce repeat incidents and streamline remediation.
• Build and maintain a centralized knowledge repository of fixes, workarounds, and learnings to accelerate future resolution.
• Monitor operational performance via dashboards and KPIs, recommend continuous improvements, and report trends.
• Interface with customers, NOC leadership, and governance bodies to ensure transparency, readiness, and alignment with transformation goals.
• Mentor and upskill team members in advanced event, automation, and operational practices.

The skills you bring:

• Strong understanding of telecom/network domains (e.g. RAN, TX, VAS, PS, Core, OSS).
• Demonstrated experience leading Event, Incident, and Problem Management functions in large-scale NOC or network operations.
• Hands-on experience with automation tools, AI/ML for monitoring, and workflow orchestration.
• Proficiency in ITIL or IT service management frameworks.
• Excellent stakeholder management, communication, and coordination skills across multi-domain, multi-vendor environments.
• Analytical orientation with experience in defining, tracking, and improving KPIs.
• Leadership capability: coaching, mentoring, performance management.
• Experience in change governance, audit readiness, operational transformation, and compliance.
• Proactive mindset, resilience, and ability to operate under pressure.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh

Req ID: 774466