Automated Operations Engineer
Ericsson
Date: 2 weeks ago
City: Jeddah
Contract type: Full time
Join our Team
About This Opportunity
Ericsson is seeking an Automated Operations Engineer to join our innovative team. In this role, you will take the lead in coordinating, supporting, and executing 1st Level proactive and reactive maintenance activities. Your work will be critical to ensuring uninterrupted, high-quality services for our customers, in line with our Service Level Agreements (SLAs).
What You Will Do
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 772452
About This Opportunity
Ericsson is seeking an Automated Operations Engineer to join our innovative team. In this role, you will take the lead in coordinating, supporting, and executing 1st Level proactive and reactive maintenance activities. Your work will be critical to ensuring uninterrupted, high-quality services for our customers, in line with our Service Level Agreements (SLAs).
What You Will Do
- Perform 1st Level Service Monitoring and Event Management.
- Manage service and resource alarm handling.
- Monitor resource and service performance.
- Respond to network alerts and escalate critical or degraded issues affecting KPIs.
- Troubleshoot daily customer complaints through initial checks and timely resolutions.
- Follow up on critical and major cases until successful closure.
- Prepare and share accurate HO reports during shifts.
- Collaborate with cross-functional teams to resolve network issues and enhance performance.
- Work flexible shifts, including nights and public holidays (e.g., Eid, National Day), to ensure continuous support.
- 0–2 years of experience in Telecom or IT with knowledge of network operations.
- Familiarity with databases and Unix Shell scripting.
- Programming proficiency in Java/Groovy, PHP, JavaScript, and Python.
- Solid Linux hardware knowledge and basic understanding of RAN, Transmission, and Core network operations.
- Experience in 24/7 real-time monitoring and willingness to work flexible shifts.
- Strong problem-solving skills and ability to manage customer complaints effectively.
- Competence in conducting initial checks and handling follow-ups for critical cases.
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 772452
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