Associate Director Client Success

Associate Director Client Experience – Saudi National

Location: Saudi Arabia (Mercer Office)

Company: Mercer

Industry: Human Capital Consulting

About the Role:

Mercer is seeking a dynamic Associate Director Client Experience to lead and manage client engagements across Saudi Arabia. In this role, you will play a critical part in driving business growth, managing client relationships, and delivering innovative human capital solutions. You will collaborate with global clients and partners across multiple industries, including banking, government entities, retail, academic institutions, pharmaceuticals, and aviation. You will also work alongside top business schools and consultancies to identify client development and succession planning needs.

This is a leadership role within our Client Delivery Team, where you will be responsible for managing large-scale, complex projects and ensuring successful delivery in line with client expectations.

Key Responsibilities:

• Lead and manage complex human capital consulting projects, particularly in talent assessment, leadership development, and succession planning.
• Act as a strategic advisor, providing insights on human capital transformation, restructuring, and leadership development.
• Build and maintain strong client relationships, ensuring long-term business success.
• Create and design custom assessment tools, reports, and solutions based on client needs.
• Work closely with large educational institutions and consulting firms to provide end-to-end human capital solutions.
• Collaborate with internal teams, including Client Success and R&D, to develop and refine Mercer’s consulting offerings.
• Support technology teams in the design and development of assessment tools and solutions.
• Prepare and deliver high-impact presentations to clients and senior stakeholders.
• Partner with the commercial team to develop tailored client proposals and solutions.
  
  

Who We’re Looking For:

• Saudi National with fluency in Arabic and English.
• 7+ years of experience in talent management, assessment, or human capital consulting.
• Strong background in project management and client engagement, with a proven ability to lead large, complex projects.
• Previous experience in a top-tier consultancy (Big 4, global HR consultancy, or leading test publisher) is highly desirable.
• Expertise in psychometric assessments and talent frameworks (BPS Test User: Occupational Ability and Personality certification is a plus).
• Excellent interpersonal skills and the ability to build and maintain relationships at all levels.
• Strong analytical and problem-solving skills, with the ability to develop innovative talent solutions.
• Outstanding presentation and communication skills, with the ability to engage C-level executives.
  
  

What We Offer:

• Competitive compensation package.
• 30 working days of annual leave plus public holidays.
• Comprehensive medical insurance for the employee and eligible dependents.
• Life insurance and global travel insurance coverage.
• The opportunity to work with a global leader in human capital consulting and collaborate with top-tier clients and institutions.
  
  

Application Process:

The selection process includes three interview rounds:

• HR Interview
• Technical Interview – Assessment Centre
• Final Interview with Senior Leadership
  
  

If you are a Saudi national with a passion for human capital consulting and want to make an impact at a leading global firm, apply now!

Submit your CV through our official Mercer careers portal.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_298060