Assistant Store Manager

JOB CONTENT

As a Zegna Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team.

Functional Responsibilities

• Achieve individual daily, weekly, monthly and yearly sales and KPI's targets while ensuring a warm and personalized customer experience.
• Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI's into action plans for the team.
• Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
• Provide accurate and effective staff schedules to Store manager by analysing the traffic trends to ensure the adequate floor coverage
• Collaborate with Store Manager and local Marketing and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients.
• Implement and supervise the execution of the Selling Flow.
• Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection.
• Ensure that client outreach is personalized and aligned with personal interests, lifestyle, etc.
• Monitor periodic CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the appropriate customer data collection through the appropriate tools.
• Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
• Embrace and promote change and transformation and actively inspire others to do the same.
• Facilitate the on-boarding plan for every new employee.
• Provide regular individual feedback (daily/weekly/monthly).
• Coach store team to develop competencies and support their growth; ensure training program deployment.
• Motivate and engage the team by maintaining high performance standards.
• Support the Store Manager in identifying training needs and ensuring the implementation of training activities
• Is aware of the employees’ problems and takes any actions to help problem solving, informing Store Manager and HR
• Work with Store Manager to provide effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers
• Ensure the implementation of VM guidelines, in collaboration with Store Manager and VM, to ensure interior and exterior image.
• Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance.
• Support Store Manager in planning and organizing the team ‘s attendance to product trainings and in achieving trainings' goals
• Ensure the store team adheres to guidelines policies and procedures in all areas of operational activities and inform Store Manager of any non compliant aspect.
• Sponsor, execute and supervise the adoption of the Zegna Code of Ethics.
• Supervise the logistic procedures and the stock management.
• In collaboration with Store Manager, ensure the adoption of H&S regulations and the attendance of the store team on H&S specific training courses.
• Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service
  
  

Education/ Qualification

• Graduate in any discipline with tertiary qualifications in sales.
  
  

Experience

• 5 to 7 years’ experience in high end fashion industry preferably involving direct sales.
  
  

Functional Skills & Specific Knowledge

• Excellent communication and interpersonal skills
• Good command of spoken and written English essential
• Knowledge of other languages including Arabic/Italian advantageous
• Pleasant personality and good grooming
• Computer literate with knowledge of basic accounting procedures
• Ability to take ownership of the business
  
  

COMPETENCIES

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual Thinking
• Developing Potential
• Driving Performance
• Leadership