Assistant Reservations Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

We are seeking a detail-oriented and customer-focused Assistant Reservations Manager to join our dynamic team in Riyadh, Saudi Arabia. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.

• Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes
• Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
• Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
• Handle complex reservations and guest inquiries, providing professional and courteous service at all times
• Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
• Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
• Generate and analyze reservation reports, providing insights to support data-driven decision-making
• Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
• Assist in scheduling and payroll management for the reservations team
• Participate actively in the recruitment and training of reservations staff
• Support the implementation of new technologies and systems to improve reservations processes
  
  

Qualifications

• Previous leadership experience in a hotel environment, preferably in reservations management
• Strong working knowledge of Opera Property Manager System (PMS)
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments
• Proven problem-solving skills and ability to make sound decisions in a fast-paced environment
• Proficiency in Microsoft Office suite, particularly Word and Excel
• Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously
• Bachelor's degree in Hospitality Management or related field preferred
• Knowledge of revenue management principles and practices
• Fluency in Arabic and English required; additional language skills are a plus
• Demonstrated ability to work well under pressure and adapt to changing priorities
• Commitment to maintaining a professional demeanor and delivering exceptional customer service
  
  

Additional Information

Your Team And Working Environment

Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.