Application Engineer - ZIV | alfanar Electric

Responsible for leading technical product adaptation initiatives and providing expert support throughout the product lifecycle—from design modifications to field performance analysis and customer training. This position ensures that products meet customer-specific requirements, operate reliably in real-world environments, and are effectively supported with accurate documentation and training.

Product Adaptation Projects:

• Define technical requirements for product modifications and ensure compliance with customer and regulatory standards.
• Lead the creation of detailed specifications and oversee validation and testing of adapted products.
• Maintain and update technical documentation to reflect product changes accurately.

Field Equipment Analysis:

• Analyze in-field equipment performance to identify improvement opportunities.
• Collaborate with field teams to gather operational data and evaluate product behavior in real-world conditions.
• Provide technical recommendations to enhance product reliability and efficiency.

Sales Support:

• Support the sales team with technical analysis, custom solutions, and product specifications.
• Prepare and deliver technical presentations tailored to customer needs.
• Ensure accurate and timely delivery of technical content for proposals and documentation.

Customer Training:

• Lead and support customer training programs on product use, features, and maintenance.
• Develop training materials and manuals for customer education.
• Offer post-training technical support to address ongoing customer queries.

Collaboration and Communication:

• Work closely with R&D, manufacturing, and field operations teams to align technical solutions with product and customer requirements.
• Maintain clear, effective communication with customers to ensure expectations and technical needs are met.

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit alfanar.com