Airport Operations Liaison Manager

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Job Description

Parsons is looking for an amazingly talented Airport Operations Liaison Manager to join our team! In this role you will get to key bridge between airport operations and external stakeholders, ensuring smooth coordination and minimal disruption to airport functions.

This role is pivotal in managing operational efficiency, stakeholder relationships, and the successful execution of projects while maintaining the high standards of airport service, safety, and regulatory compliance.

What You'll be Doing;

• Serve as the main liaison between airport operations and contractors, service providers, and external stakeholders.
• Ensure effective communication and coordination to minimize disruptions to daily airport operations during construction or project phases.
• Work closely with internal teams to ensure projects and operations align with airport schedules, safety protocols, and service standards.
• Maintain relationships with key stakeholders, including airlines, ground handling companies, government agencies, security, and other service providers.
• Coordinate with external contractors to ensure projects are completed within scope, on time, and with minimal impact on airport operations.
• Act as a point of escalation for any operational challenges or concerns raised by internal or external stakeholders.
• Assess and mitigate potential operational disruptions or delays caused by ongoing projects, construction, or maintenance activities.
• Analyze operational procedures and work with the relevant teams to devise solutions for maintaining smooth airport operations.
• Implement measures to minimize delays and improve efficiency, ensuring all operations continue as planned without affecting passenger services.
• Collaborate with project managers to integrate operational considerations into the planning, scheduling, and execution of airport-related projects.
• Review project plans and timelines to ensure compatibility with airport operations and ensure resources are available as needed for successful project execution.
• Support project managers with the preparation of contingency plans to address any operational issues arising from ongoing works.
• Ensure all airport operations comply with safety, security, and regulatory requirements.
• Coordinate with safety and security teams to monitor the operational impact of ongoing projects and ensure compliance with airport and aviation regulations.
• Promote and enforce safety procedures and protocols to maintain a safe working environment for all stakeholders involved.
• Track and report the status of operational activities, project milestones, and any issues affecting airport operations.
• Monitor key performance indicators (KPIs) related to airport operations, project timelines, and stakeholder satisfaction.
• Provide regular updates to senior management on project progress, operational impact, and any risks or delays.
• Identify opportunities to streamline operational processes and improve service delivery within the airport.
• Implement best practices for airport operations and ensure that teams are working efficiently to minimize disruption during construction and operational changes.
• Contribute to continuous improvement initiatives aimed at enhancing the airport’s overall operational efficiency and passenger experience.
• Develop and deliver training programs for airport staff to ensure they are aware of new processes, safety procedures, and operational changes.
• Support the development of cross-departmental knowledge to ensure smooth collaboration between airport operations, project teams, and external contractors.
• Mentor junior team members, helping them grow their understanding of airport operations and project management.
  
  
  

What Required Skills You'll Bring;

• Bachelor’s degree in Airport Management, Aviation Operations, Business Administration, or a related field. Advanced certifications in airport management or operations are a plus.
• Minimum of 10 years of experience in airport operations, including at least 2-3 years in a management or liaison role
• Experience working with external stakeholders, contractors, and service providers in an airport or aviation environment
• Strong understanding of airport operations, including safety protocols, airside and landside operations, and regulatory requirements.
• Strong communication, negotiation, and relationship-building skills
• Ability to manage multiple stakeholders and projects simultaneously
• Excellent problem-solving skills with the ability to handle operational challenges in a high-pressure environment
• Knowledge of relevant aviation regulations, safety standards, and industry best practices
• Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines.
• Certification in airport operations or management (e.g., AAAE, IATA).
• Experience with project management and construction in an airport or aviation setting.
• Proficiency in project management software or tools (e.g., MS Project, Primavera).
• Knowledge of airport IT systems, operational software, and communication platforms.
  
  
  

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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