Account Manager

London Stock Exchange Group, Data & Analytics Business Line is one of the world’s leading providers of financial information and trading platforms – delivering high-value data, analytics, indices, market surveillance, and solutions to manage risk, workflow and data.

Through products and services including Workspace, Yield Book, StarMine, Lipper and DataScope, we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000 companies, supports the transition to a more sustainable global economy.

Role Summary

The Account Manager is maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, delivers outstanding service and a valuable solution. The position will lead a defined book of business or group of accounts (banks, corporates or other financial institutions) in the territory and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution & Proposition Sales as well as the Customer Support department.

Some of the daily activities:

• Build an account plan with a clear strategy (short and long term) defining specific actions for driving growth by expanding LSEG footprint
• Maintain understanding of product propositions to initiate conversations and raise interest
• Build and embed a long term trusted advisor relationship within their accounts as well as positive relationship with client C-level and other decision makers
• Daily update of CRM with sales activities, forecast & pipeline
• Focus on maintaining overall customer engagement and growing and retaining handled net revenue
• Coordinate all commercial activities within accounts, being responsible for the end to end customer relationship
• Drive efficiency in account administration (especially for lower value and growth potential accounts)
• Lead internal and external stakeholders and maintain networks to negotiate and close deals
• Revenue retention (primarily), sales, and administration of accounts
  
  

What we are looking for:

Strong understanding of customers and their business model and workflows

7+ years of proven experience within the customer segment

Strong product knowledge

Strong listening and questioning skills are needed for the role to efficiently design the right solution for our clients

Being self-motivated and reliant, highly driven will bring its reward with fruitful deals

Ability to build strong & positive relationships with clients at all levels

Strong ability to develop and complete a sales plan, ability to use a variety of technology with a high level of proficiency

Problem solving--ability to understand, articulate, structure and solve customer needs

Significant work experience in applicable industry and knowledge of customer workflow required

Confirmed account management, sales or marketing experience in a customer facing environment required

Language skills: proficient English and Arabic

WHY JOIN US?

A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme

Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data

Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives

Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance

Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.