Specialist - Micro Mobility Operations

Division: Land Operations Department: Land Operations Company: Coastal Transportation Services Company

Redefining Land, Air, and Sea Travel… Elevating Destinations.

Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.

Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.

We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.

Join our visionary team and help shape the future of transportation!

Job Purpose:

To support the daily delivery and operational excellence of micro mobility services within the organization’s properties, with a focus on service performance, safety compliance, and asset management.

This role ensures consistent frontline execution, provides on-ground problem-solving, and bridges communication between field teams, service managers, and control centers.

Job Responsibilities:

Operational Execution

• Ensure micro mobility assets are deployed, recovered, and rotated in line with service schedules and demand.
• Maintain oversight of service operations in real-time and act swiftly to resolve disruptions.
• Support the operational introduction of new services, including bikes, scooters, or other micro mobility platforms.

Compliance & Safety Monitoring

• Enforce safety protocols, route adherence, and equipment care across all field operators.
• Support audits, inspections, and incident investigations, escalating concerns as needed.
• Ensure operators are briefed, trained, and aligned with company safety expectations.

Team Support & Coordination

• Act as the first point of support for operators, offering guidance, issue resolution, and operational updates.
• Assist with onboarding, mentoring, and quality control for newly assigned team members.
• Foster strong relationships between the field team, management, and maintenance providers.

Asset Management

• Monitor and report on the condition, availability, and performance of all micromobility assets.
• Support data collection and reporting to inform operational improvements and asset utilization.
• Coordinate with internal and external teams to ensure assets are serviced, secured, and optimally used.

Customer Experience & Incident Response

• Support guest-facing services by resolving frontline issues and enhancing the service experience.
• Document incidents, escalate where necessary, and follow up on resolutions.
• Promote a culture of respect, professionalism, and customer care among operators.

Job Requirements:

• Hands-on operational experience in transport, mobility, or logistics.
• Strong understanding of compliance, safety, and service delivery standards.
• Reliable, proactive, and solutions-oriented with the ability to work under pressure.
• Excellent interpersonal skills and the ability to coordinate across teams and shifts.
• Comfortable working on a rotational or shift-based schedule.