Senior Service Delivery Manager

Candidate profile

• Experience: Minimum 5 years of experience as a Project Manager or Service Delivery Manager in the telecom industry, with a proven track record of managing large-scale clients
• Education: Higher technical degree (Computer Science, Telecommunications, Business, or a related field)
• Languages: Fluent English is required; Arabic is highly preferred (nice to have)
• Domain Expertise (Mandatory): Strong technical background in OSS, BSS, and IoT
• Tools & Reporting: Proficiency in Jira, Google Workspace (including Gemini, NotebookLM), and MS Office, combined with strong skills in creating clear executive summaries, business presentations, and data-driven reports
• Certifications: PMP and ITIL certifications are highly preferred
• Leadership & Communication: Exceptional stakeholder management skills, focused on proactive delegation, active listening, composure under pressure, and driving win-win solutions

Your responsibilities

• Service Oversight: Independent supervision of large-scale client support services, ensuring all KPI and SLA commitments are met
• Reporting & Tools: Independent creation of Jira dashboards, presentations, and reports for internal and client management
• Incident & Support Management: Providing independent substantive support, coordinating critical incidents, and maintaining availability outside standard hours when needed
• Team Leadership: Independently planning, coordinating, and distributing tasks within support teams, while tracking ongoing performance
• Stakeholder & Client Relations: Maintaining regular communication with clients and stakeholders regarding service levels, issues, and planned improvements; participating in key business meetings
• Financials & Scope: Overseeing timely invoicing, managing service scope (contract compliance), and tracking labor intensity
• Governance & Risk: Designing, negotiating, and documenting SLAs; managing risk, change, quality, and costs related to client services
• Operations: Collaborating with co-delivery teams, handling service tickets based on technical documentation, and optimizing processes

For you

• Attractive and competitive salary tailored to your experience and skills
• Opportunity to work with top-tier, prestigious clients in the region
• A truly international environment, working alongside a diverse, multicultural, and supportive team
• Involvement in cutting-edge telecom and IT projects that are actively shaping the digital future
• A dynamic, growth-oriented culture where initiative is rewarded and expertise is valued
• Clear career advancement pathways within a well-established global structure