Saudization Service Advisor | Al-Futtaim Automotive | BYD | Body Shop | Dammam

Job Requisition ID: 179219

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Service Advisor role is pivotal as the primary contact point for customers within the workshop. The individual must embody the brand image, instill confidence, and ensure customer satisfaction. This requires exceptional communication skills and the ability to effectively manage repairs and service timelines. You will monitor sales outcomes, ensure customer-centric service delivery, and maintain the operational efficiency of the service department.

What You Will Do:

• Act as the first point of contact for customers at the workshop, ensuring a professional image and building trust.
• Thoroughly check the condition of vehicles upon receipt and communicate any discrepancies to customers.
• Ensure effective oral and telephonic communication with customers regarding charges, approvals, and job progress.
• Clearly communicate the jobs carried out on the vehicle upon delivery to the customer.
• Provide advice on vehicle repairs, including repair duration and warranty information.
• Provide detailed repair estimates to customers, negotiate charges, and secure necessary approvals.
• Achieve monthly financial targets for labor sales, parts sales, and other sales.
• Manage and monitor work in progress to ensure timely delivery of vehicles back to customers.
• Ensure customers are reminded of the next service due and maintain effective communication throughout the repair process.
  
  

Required Skills To Be Successful:

• Advanced communication and interpersonal skills.
• Technical expertise in automobile servicing and repair.
• Strong organizational and planning abilities.
• Proven track record in achieving sales and customer service targets.
  
  

What Qualifies You For The Role:

• Diploma or Degree in Technical, Automobile, or Mechanical Engineering.
• 3 to 5 years of experience in the automotive industry or a similar role.
• Fluency in English with preferably Arabic, computer literacy, and driving skills.
• Skilled in communication, dynamic, presentable, and customer-focused with a positive attitude.
  
  

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.