Quality & Patient Safety Supervisor

Job Purpose:

To support the implementation and monitoring of quality and patient safety programs by supervising daily activities, conducting audits, reporting incidents, and ensuring adherence to hospital policies and regulatory requirements to promote a safe care environment.

Roles and Responsibilities:

Organizational Accountabilities:

Ensure work is performed based on approved policies, processes, procedures, and instructions

• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement

• Ensure day-to-day activities are properly performed in line with policies and procedures

• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner

Functional Accountabilities:

Assist in conducting regular quality and patient safety audits and inspections within assigned departments

● Monitor and track incident reports, near misses, and adverse events, ensuring timely documentation and follow-up

● Support root cause analysis (RCA) investigations and assist in developing corrective action plans

● Facilitate staff training and awareness programs on quality standards and patient safety protocols

● Collaborate with clinical and administrative teams to promote compliance with accreditation and regulatory standards

● Collect, analyze, and report data related to patient safety indicators and quality metrics

● Participate in quality improvement projects and support implementation of safety initiatives

● Maintain up-to-date knowledge of hospital policies, procedures, and national healthcare regulations

● Assist in preparing reports for hospital leadership and quality committees

● Support coordination during internal and external audits and accreditation surveys

Key Internal Stakeholders:

● Clinical and Non-Clinical Department Heads

● Nursing Services and Medical Staff

● All staff

Key External Stakeholders:

● Ministry of Health (MOH)

● Central Board for Accreditation of Healthcare Institutions (CBAHI)

● Saudi Food and Drug Authority (SFDA)

● Patients and their families

● External auditors and accreditation bodies

Job Qualifications and Requirements:

Knowledge and Experience:

● 2–4 years of experience in healthcare quality, patient safety, or risk management

● Knowledge of healthcare accreditation standards and patient safety frameworks

● Familiarity with incident reporting systems and quality improvement methodologies

Education and Certifications:

Bachelor’s degree in Nursing, Pharmacy, Healthcare Administration, or related field

Skills:

Strong observational and analytical skills

● Good communication and interpersonal abilities

● Ability to work collaboratively with multidisciplinary teams

● Detail-oriented and organized

● Proficient in data collection and reporting tools

● Fluent in English and Arabic is an advantage

Attitude:

● Strong Work Ethic

● Dependability and Responsibility

● Possessing a Positive Attitude

● Adaptability

● Honesty and Integrity

● Self-Motivated

● Motivated to Grow and Learn

● Strong Self-Confidence