Performance Monitoring Expert

Purpose of Job

Jobholders at this level may be regarded as a source of expertise and are responsible for developing frameworks, policies and operational plans. They also analyse complex issues, understand business needs, bring together multiple concepts and translate them into tangible actions and support to enhance performance of the function.

Job Details

Performance Analytics Planning

• Research and keep abreast of international best practices to identify latest trends, methods and approaches used to analyses strategic and nonstrategic (Operational)
  
• organizational performance
  
• Develop an organizational performance management framework to monitor and track strategy implementation and associated key performance indicators (KPIs) against set targets
  
• Define ZATCA’s organizational strategic and operational KPIs dashboard to evaluate the achievement of current ZATCA strategy
  
• Communicate ZATCA’s KPIs dashboard with Business Intelligence to handle the implementation and oversee KPIs’ measurements and results
  
  

Organizational Performance Analysis

• Collect and validate data from concerned internal functions for the enablement of performance analytics
  
• Review the integration points with data warehouse and tableau
  
• Analyze issues faced by each function and challenges in achieving the targets and objectives
  
• Analyse underperformed function/ organizational strategic and operational KPIs
  
• Analyze organizational performance and impact of strategic plans and initiatives and update stakeholders with dashboards
  
• Evaluate completeness of plans, initiatives, deadlines and deliverables
  
• Follow-up on financial metrics such as profit, revenue, cash flow to support in measuring financial performance
  
• Analyze ZATCA annual performance and highlight issues faced in order to make adjustments and develop tactics to the next year strategic plan
  
• Handling workshops or meetings with the BoD, Ministry of Finance and relevant stakeholders in order to discuss ZATCA’s strategy’s performance and results, recommend remedial actions and agree on improvement priorities
  
  

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
  
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
  
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
  
• Perform other duties as requested
  
  

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
  
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
  
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
  
  

Education

• Bachelor’s degree in Business Administration or Industrial Engineering or equivalent is required?
  
• Master’s degree in related field is preferred
  
  

Experience

A minimum of 5 years of relevant experience

Competencies

Policy Making - Proficient

Data Analytics - Advanced

Change Management - Advanced

Collaboration and Communication - Developing

Professionalism - Proficient

Results Oriented - Proficient

Business Excellence - Advanced

Strategic and Business Planning - Proficient

Customer Focus - Proficient

Quality Management - Advanced

Enablement of Change and Innovation - Developing