Deputy Boutique Manager Riyadh KSA- ONLY SAUDI Nationals

Position

The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior’s standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.

Job responsibilities

Business Leadership & Commercial Performance

•  Support the Boutique Manager in achieving and exceeding boutique sales targets.
•  Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.
•  Lead daily business follow ups and sales briefings with the team.
•  Identify opportunities to maximize boutique performance.
•  Support cross category collaboration to optimize business results.
  
  

Client Experience & Client Development

•  Ensure an exceptional luxury client experience aligned with Dior standards.
•  Develop relationships with high value clients and VIPs.
•  Encourage client appointments, private presentations, and client outreach.
•  Support the team in building and maintaining strong client portfolios.
•  Monitor consistency of service across the boutique.
  
  

Team Leadership & People Development

•  Support the Boutique Manager in leading and motivating the team.
•  Provide coaching on sales techniques and product knowledge.
•  Ensure clear communication of targets and expectations.
•  Support recruitment, onboarding, and team development.
•  Participate in performance reviews and development plans.
  
  

Boutique Operations & Compliance

•  Ensure smooth daily boutique operations.
•  Oversee opening and closing procedures.
•  Monitor stock management and inventory accuracy.
•  Ensure compliance with company policies and procedures.
•  Maintain visual merchandising and boutique presentation standards.
  
  

Leadership Support

•  Act as main support to the Boutique Manager.
•  Take responsibility for the boutique in the absence of the Boutique Manager.
•  Coordinate with regional teams including HR, Retail Operations, and Merchandising.
•  Ensure clear communication across the boutique team.
  
  

Profile

Experience

•  5 to 7 years experience in luxury retail.
•  Previous supervisory or management experience.
•  Proven track record in driving sales performance.
  
  

Soft Skills

•  Leadership and team influence
•  Client centric mindset
•  Strong interpersonal communication
•  Problem solving and decision making
•  Ability to work under pressure
•  Adaptability and resilience
•  High level of professionalism
•  Accountability and ownership
•  Team motivation and engagement
•  Conflict management
  
  

Hard Skills

•  Luxury retail sales management
•  Clienteling and CRM management
•  Retail KPI monitoring and analysis
•  Sales performance tracking
•  Boutique operations management
•  Inventory and stock control
•  Cash handling and reporting
•  Visual merchandising standards
•  Team coaching and training
•  Client portfolio management
•  Microsoft Office and reporting tools