Operations Expert

Overview

The Operations Expert is responsible for overseeing the commercial and operational phases of the metro system during the Operations & Maintenance (O&M) period, ensuring that all contractor activities meet contractual requirements and service standards. This role focuses on delivering safe, efficient, and high-quality passenger services, while conducting regular inspections of stations and depots. The Operations Expert also plays a critical role in supporting Operations Managers in day-to-day operations and responding to incidents, accidents, and emergencies on a 24/7 basis, ensuring operational continuity and adherence to best practices.

Your role

• Oversee O&M Contractors' operational activities to ensure compliance with contractual requirements
• Monitor commercial and service delivery performance across metro operations
• Conduct regular inspections of stations, depots, and operational facilities
• Ensure delivery of safe, efficient, and high-quality passenger services
• Verify adherence to operational standards, procedures, and best practices
• Support Operations Managers in daily operational activities and decision-making
• Respond to incidents, accidents, and emergencies in a timely and effective manner
• Provide 24/7 operational support during critical events and disruptions
• Coordinate with contractors and internal teams to resolve operational issues
• Ensure compliance with safety standards and regulatory requirements
• Monitor service reliability and implement improvements where required
• Maintain documentation and reporting of inspections, incidents, and operational performance
  
  

About You

• Bachelor's degree in operations management, Engineering, or related field
• Minimum 5 years of technical and managerial experience in operations
• Experience in metro, railway, or transportation systems
• Strong understanding of O&M'activities and service delivery standards
• Experience in station and depot operations and inspections
• Knowledge of safety procedures and emergency response management
• Strong problem-solving and decision-making skills
• Good communication and coordination abilities
• Ability to work in a fast-paced and high-pressure operational environment
• Willingness to provide 24/7 support when required
  
  

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This Includes

• Tax-free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
  
  

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.