Manager, Field Service & Technical Support

We’re looking for

Manager, Field Service & Technical Support to join our team at BENTEC, to be based at our Dammam Facility in Saudi Arabia.

Key details

Job title: Manager, Field Service & Technical Support

Location: Saudi Arabia

Contract Type: Permanent

About BENTEC

BENTEC is a global leader in energy engineering and technology – trusted by major operators, known for our technical credibility, and relied upon to deliver in the world’s most complex environments.

With decades of experience in the design and manufacture of rig and energy systems, BENTEC combines engineering expertise with practical insight and advanced digital capability. From concept to decommissioning, BENTEC delivers equipment, systems and aftermarket support services that maximise performance across hydrocarbons, renewables and emerging energy technologies.

From more efficient drilling and extending asset life, to bringing smarter technologies to the field, BENTEC helps customers think bigger, move faster, and go further.

Opportunity for all

As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all and are happy to make any reasonable adjustments you need during the recruitment process.

We value all our people and their contributions and recognise the benefits we gain from the diversity that exists amongst our teams.

What we offer

BENTEC recognises that managing talent is vital to achieving continued growth.

We will manage career development to ensure that our employees have every opportunity to develop their skills and pursue ambitions. We promote a culture in which employees are encouraged to communicate openly and honestly on any issues, concerns or suggestions they may have.

If you are looking to boost your career, in a business with excellent growth opportunities across the hydrocarbon and clean energy sectors, with an attractive market-rate salary on offer, contributory pension, benefits and the opportunity to learn from great colleagues, then read on.

The benefits of being a BENTEC employee

There are many benefits of working for BENTEC, from our competitive salaries to our challenging and exciting working environments and beyond.

Meaningful work - We don’t just follow procedures, we rewrite them when there’s a better way. You’ll work with people who put safety and service before everything else, challenging conventional thinking.

Global network - We’re a connected network of around 800 experts across the UK, Saudi Arabia, Oman, Norway and Germany. Our people are leaders, innovators, and trailblazers. What’s more, we’re part of the H&P Group, meaning you’ll be able to tap into an even bigger network of energy professionals.

Application process

Does this sound like something you’d enjoy?

We look forward to hearing from you.

You and the role

The Manager, Field Service & Technical Support is responsible for leading and managing all Mechanical, Electrical, Automation, Software, and PLC Field Service activities within the Saudi Arabia region. The role ensures the delivery of safe, high-quality, and responsive technical support to customers through effective management of Field Service and Technical Training engineers.

The position is responsible for maintaining customer satisfaction, ensuring operational excellence, developing technical capabilities within the team, and supporting business growth through effective service delivery and technical leadership.

Primary responsibilities

Field Service Management

• Manage and supervise Mechanical, Electrical, and Automation Field Service Engineers.
• Ensure efficient planning, scheduling, and deployment of field service resources.
• Monitor field service performance, utilization, productivity, and service quality.
• Support major field operations, rig commissioning, upgrades, inspections, CAT III/IV projects, and emergency interventions.
• Ensure all service activities are executed safely and in accordance with company and client requirements.

24/7 Technical Support

• Support and align with the global 24/7 Support Line organisation
• Provide technical troubleshooting support and ensure seamless coordination
• Drive continuous improvement of regional support processes and knowledge-sharing in alignment with global standards

Training and Competency Development

• In alignment with BENTEC global training departments, develop and implement training programs for Mechanical, Electrical, and Automation personnel.
• Establish competency matrices and qualification requirements for technical staff.
• Identify skill gaps and create development plans for engineers and technicians.
• Coordinate internal and external technical training programs for BENTEC personnel and customers.
• Support succession planning and development of future technical leaders.

Customer Support and Business Development

• Build and maintain strong relationships with customers and key stakeholders.
• Participate in customer meetings and provide technical guidance and support.
• Support contract execution, service agreements, and customer satisfaction initiatives.
• Identify opportunities for service improvements and additional business opportunities.

Experience

• Prove experience in oilfield services, preferably in field operations or technical support.
• Proven experience in delivering technical training and supporting field operations.
• Experience with drilling rigs, oilfield equipment, industrial automation systems, or heavy machinery is highly desirable.
• Strong knowledge of PLC systems, industrial control systems, electrical systems, software integration, hydraulics, and mechanical equipment.

Behaviour and Skills

• Strong understanding of oilfield equipment, tools, and service procedures.
• Excellent communication and presentation skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.

Minimum qualifications – desirable

• Bachelor’s degree in mechanical engineering, Electrical Engineering, Mechatronics Engineering, Automation Engineering, or a related discipline.
• Proven experience in a similar domain