Help Desk Specialist

McDonald's Saudi Arabia Central, Eastern, & Northern Regions


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote

About the Company


McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. Furthermore, the menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle.


About the Role


Responsible for installing, configuring, and maintaining IT systems, networks, and hardware/software for new McDonald’s stores. The role includes troubleshooting technical issues, coordinating with vendors, setting up connectivity (phones, fax, internet), and ensuring systems run smoothly. Regular reporting and user support are key parts of the role.


Responsibilities


  • Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
  • Identify and escalate urgent technical issues to the appropriate teams.
  • Communicate with users and resolve IT-related problems efficiently.
  • Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
  • Set up phones, fax machines, and internet connections for store staff.
  • Respond to technical questions from users regarding new store systems.
  • Prepare and submit system and hardware update reports to Senior Store Support.


Qualifications & Requirements


  • 1 to 2 years experience in a related field
  • Good knowledge of Microsoft operating systems, hardware, and software
  • Bachelors Degree in Information Technology or related field
  • Analytical Skills
  • Communication Skills
  • Interpersonal Skills
  • Problem Solving Skills
  • Bilingual in Arabic and English is plus

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