Data Analyst

Applus+ is part of the global Applus+ Group, a leading provider of testing, inspection, certification, quality assurance, and technical consultancy services operating in more than 65 countries worldwide. In Saudi Arabia, Applus+ supports major government, infrastructure, energy, industrial, environmental, and giga-project initiatives through inspection, compliance, quality assurance, technical staffing, and operational excellence services. The company works closely with public and private sector organizations to enhance safety, quality, regulatory compliance, and operational performance while supporting the Kingdom's Vision 2030 objectives.

Position Overview

We are seeking a Data Analyst to support customer experience and compliance projects by analyzing operational and assessment data, developing dashboards, monitoring key performance indicators (KPIs), and generating actionable insights. The successful candidate will be responsible for transforming data into meaningful reports and visualizations that support decision-making, project monitoring, and performance improvement initiatives.

This role requires strong analytical capabilities, attention to detail, and proficiency in business intelligence and reporting tools.

Key Responsibilities

• Collect, validate, and analyze data from multiple project and operational sources.
• Develop and maintain dashboards, reports, and performance tracking tools using Power BI or similar business intelligence platforms.
• Monitor and analyze KPIs related to customer experience, compliance, service quality, and operational performance.
• Identify trends, patterns, gaps, and improvement opportunities through data analysis.
• Prepare regular and ad-hoc reports for project teams, management, and clients.
• Translate complex data into clear visualizations, presentations, and actionable business insights.
• Support customer experience measurement, mystery shopping, compliance, and assessment programs through data analysis and reporting.
• Ensure data accuracy, consistency, and integrity across reporting outputs.
• Collaborate with project managers and stakeholders to define reporting requirements and performance metrics.
• Present findings, trends, and recommendations to internal and external stakeholders.

Requirements

Requirements

• Bachelor's degree in Data Analytics, Statistics, Business Administration, Information Systems, Computer Science, or a related field.
• Minimum 5 years of proven experience in data analysis, reporting, dashboard development, and performance measurement.
• Strong proficiency in Power BI or similar business intelligence and data visualization tools.
• Experience working with large datasets and translating data into meaningful business insights.
• Strong analytical, problem-solving, and reporting skills.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Ability to manage multiple reporting requirements and meet project deadlines.
• Strong attention to detail and data quality.

Preferred Qualifications

• Experience in customer experience analytics, compliance reporting, operational performance reporting, or quality assurance programs.
• Previous experience in customer experience, mystery shopping, insurance, compliance, consulting, or inspection-related projects.
• Knowledge of KPI frameworks, trend analysis methodologies, and performance measurement practices.
• Arabic and English communication skills are preferred.