Customs Clearance Manager

Job purpose

• To manage, develop and optimize the processes of all shipments required for customs clearance in RUHGTW.
• Management of the facility department, ensure adherence to all relevant quality standards. Ensure customs operational activities reach business (transit times), service & cost objective levels. Ensure legal compliance with customs regulations and review KPI on weekly basis, securing that appropriate corrective action is initiated.
• Work closely with senior management team of DHL Express and ensuring development both self and within the department. Actively lead, motivate, and engage people.
• Always ensure execution in the best interests of DHL customers and operational departments with DHL Express Network Ops and Effectively manage 3rd party provider staff and compliance as necessary.
• Execute effectively changes to legal compliance and keep strong relationships with authorities.
• Develop strong relationships with the customs authorities with a view to improve clearance capabilities and efficiencies.

Key tasks & accountabilities

• Communicate and forward strategic and essential information to all customs employees.
• Adapt and develop the business within the frame of the ongoing changes in the rules and regulations of Saudi Customs and GCC
• Create a positive workplace – a First Choice for employees. A workplace where employees feel that good performance is valuated. Where you get encouraged and a chance to develop.
• Keep track of KPIs and productivity and use this information to develop business regarding improve service quality and productivity.

Overall goals/Typical measures:

• Clearance On Arrival – COA
• Bond Outstanding – BOS
• Customs Cost per Non-Doc Shipment.
• Non-Doc shipments Per Customs FTE (Per Day)
• Unauthorized releases
• Customs Fines & Penalties