Customer Success Specialist - KSA

Department: Customer Support

Location: EMEA-Saudi Arabia

Description

We are looking for a Customer Success Specialist to support dental professionals using the Invisalign system. In this role, you will be responsible for managing post-sales customer relationships, ensuring a seamless experience, and helping clients maximize the value of our products and services.

This position goes beyond traditional customer support. You will act as a trusted partner to our customers, collaborating across multiple internal teams and contributing to continuous improvement initiatives.

Key Responsibilities

• Manage post-sales customer interactions and ensure a high-quality customer experience
• Respond to inquiries, resolve issues, and provide timely, professional support
• Build and maintain long-term relationships with customers
• Deliver product training and education, including on-site sessions when required
• Act as the Voice of the Customer by identifying trends and sharing feedback internally
• Collaborate with cross-functional teams including Sales, Marketing, Clinical, Operations, and Logistics
• Maintain accurate records of customer interactions in internal systems (e.g., Salesforce)
• Contribute to initiatives aimed at improving customer satisfaction and business performance
  
  

Skills, Knowledge & Expertise

• Bachelor’s degree or equivalent experience
• 1–3 years of experience in Customer Success, customer support, or a related field
• Fluency in English and Arabic
• Strong communication, interpersonal, and relationship-building skills
• Analytical mindset with strong problem-solving abilities
• Ability to manage priorities and work both independently and within a team
• Comfortable working with digital tools and systems (experience with Salesforce or SAP is a plus)
• Willingness to learn and develop in a dynamic environment
  
  

Job Benefits

• Opportunity to work in a global, innovative medical technology company
• International environment with collaboration across EMEA teams
• Exposure to a growing and impactful industry
• Access to learning and development programs
• Health and well-being initiatives
• Employee discounts on Invisalign products
• Inclusive and collaborative workplace culture
  
  

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.