Customer Service Representative

About us:

Saint-Gobain designs, manufactures and distributes materials and solutions for the construction, mobility and industrial markets. Developed through a continuous innovation process, our integrated solutions provide sustainability and performance in daily life, addressing the renovation of public and private buildings, light construction and the decarbonization of construction and industry. In this way, we contribute to reducing carbon emissions, leveraging resource efficiency and increasing circularity. Saint-Gobain believes in progress and seeks to be a game-changer that improves individual and collective health and wellness. We are convinced that the solutions that meet everyone’s essential needs and allow us to live better together, without jeopardizing future generations, are still to be invented. Our commitment to reach this ambitious objective is guided by our shared purpose “MAKING THE WORLD A BETTER HOME”.

Responsibilities:

• Serve as the primary contact for stock replenishment orders, direct customer shipments (credit orders), and branch deliveries within Northwestern Region.
• Coordinate and communicate order status, delivery schedules, and shipment updates with regional sales teams and regional representatives.
• Ensure timely and accurate processing of customer orders in line with company procedures and service level expectations.
• Resolve sales teams’ inquiries and non-technical complaints professionally and within agreed timelines.
• Maintain accurate records of customer interactions, orders, and delivery documentation.

• Work closely with Production and Operations teams to communicate product requirements, priorities, and delivery schedules
• Support production planning by providing demand for your assigned regions when needed.
• Facilitate communication between Sales, Warehousing, Logistics, Finance, and Customer Service teams to ensure smooth order execution.

• Prepare and provide product certifications, technical data sheets, material safety data sheets (MSDS), compliance documents, and other customer-required documentation, when needed.
• Maintain shipment records, customer files, and operational documentation in accordance with the company's Document Retention Policy.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements.
• Support continuous improvement initiatives.

Requirements:

• Experience in customer service, sales support, logistics, distribution or related commercial functions
• Strong understanding of customer order management and distribution processes.

• Experience using ERP systems and Microsoft Office programs.Excellent organizational and time management abilities.
• Minimum of 3 years of experience in customer service
• Experience within a multinational organization.