CRM Developer

Job Purpose :

CRM Developer is a Technical role and the candidate should be able to design, develop, and maintain CRM software solutions that help businesses manage their interactions and relationships with customers. This involves creating and customizing features, integrating with other systems, ensuring data accuracy, and optimizing the CRM system to enhance customer satisfaction and streamline business processes.



Key Accountabilities :

Software Development:Designing, coding, and testing CRM applications and features to meet business requirements.

Customization: Tailoring CRM systems to the specific needs of the organization, including creating custom fields, workflows, and reports.

Integration: Integrating the CRM system with other business applications, such as marketing automation, sales, and customer support tools.

Data Management: Ensuring the accuracy, security, and integrity of customer data within the CRM database.

System Maintenance: Performing regular updates, patches, and maintenance tasks to keep the CRM system running smoothly.

Documentation: Creating and maintaining documentation for CRM configurations, customizations, and processes.

Collaboration: Collaborating with cross-functional teams, such as sales, and customer service, to align CRM capabilities with business goals.

Compliance: Ensuring that the CRM system complies with data protection and privacy regulations, where applicable.

Reporting and Analytics: Developing and generating reports and dashboards to provide insights into customer interactions and business performance.

Continuous Learning: Staying updated on CRM industry trends, best practices, and emerging technologies to recommend improvements and innovations.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or any related field from an accredited institution.

Experience:

5+ Years in banking and technology

Skills:

• Hands on I.T. Experience in the following areas:
• Strong Proficiency in programming languages such as Java, C#, JavaScript, or others depending on the CRM platform.
• CRM Knowledge: Strong understanding and knowledge of popular CRM platforms like Salesforce, Microsoft Dynamics 365, etc.
• Familiarity with database systems and query languages (e.g., SQL) to manage and manipulate customer data.
• Understanding of web development technologies, including HTML, CSS, and front-end frameworks.
• Experience with integrating CRM systems with other applications, APIs, and third-party tools.
• Ability to customize and configure CRM systems to meet specific business requirements.
• Good understanding of user interface and user experience design principles for creating user-friendly interfaces.
• Strong analytical skills to identify issues, troubleshoot, and find effective solutions.
• Knowledge of data protection regulations and practices to ensure customer data privacy and security.
• Basic project management skills to handle timelines, tasks, and deliverables effectively.
• Collaboration: Strong teamwork and communication skills to work closely with cross-functional teams, including business analysts, designers, and quality assurance testers.
• Testing: Ability to perform thorough testing of CRM applications, including unit testing, integration testing, and user acceptance testing.
• Documentation: Skill in creating clear and comprehensive documentation for CRM call flows, configurations, and troubleshooting guides.
• Problem-Solving: Strong analytical skills to diagnose and address issues quickly and effectively.