Branch Operations & Customer Experience Manager

ACOUSTIEG


Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Welcome to where every role drives real change. At ACOUSTIEG, we don't just offer jobs, we offer the chance to shape industries and transform communities. Join professionals who wake up knowing their work matters, solving challenges that impact millions. Founded in 2018, ACOUSTIEG is one of Saudi Arabia’s leading companies in acoustic treatment and sound isolation. We deliver innovative solutions tailored to various sectors, from healthcare and education to residential and commercial projects. Ready to do work that matters? Explore our roles and join those making a real difference.

Description

Job Opportunity | Branch Operations & Customer Experience Manager

Company: Chord
Location: Dammam, Saudi Arabia
Employment Type: Full-Time

Role Overview:
Chord is looking for a Branch Operations & Customer Experience Manager to lead day-to-day operations while ensuring a seamless customer journey and supporting business growth.

This role combines operations management, customer experience, and commercial awareness, requiring someone who can balance execution with performance.

Requirements

  • Experience in operations, customer service, or branch management

  • Strong leadership and organizational skills

  • Ability to handle multiple responsibilities effectively

  • Experience in fast-paced environments

  • Strong communication skills in English

Roles And Responsibilities

  • Manage branch operations and ensure smooth daily execution

  • Oversee customer experience and service quality

  • Monitor order flow and ensure timely delivery

  • Support revenue growth through operational efficiency

  • Coordinate between teams to maintain alignment

  • Identify gaps and improve processes continuously

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