AIRPORT DUTY OFFICER - RIYADH
Gulf Air
Date: 3 hours ago
City: Riyadh
Contract type: Full time
MAIN OBJECTIVES
To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
MAIN DUTIES
1. Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
2. Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.
3. Direct Check-in staff in handling passengers for any irregularities, invalid documents etc.
4. Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
5. In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
6. Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
7. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
8. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
9. Ensure strict adherence of company safety and security standards.
10. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
11. Ensure that staff on shift, wear company uniform to the required standard.
12. Ensure that adequate stock level of all stationery and supervises distribution there of.
13. Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.
14. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc…
15. Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
16. Monitor catering figures and update catering unit well ahead to prevent wastage.
17. Carry out any other tasks or duties as assigned by Airport Manager.
18. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
19. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
20. Monitor the ramp activities.
21. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
EDUCATION & TRAINING
National Diploma or equivalent.
EXPERIENCE
Minimum 5 years of relevant experience.
To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
MAIN DUTIES
1. Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
2. Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.
3. Direct Check-in staff in handling passengers for any irregularities, invalid documents etc.
4. Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
5. In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
6. Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
7. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
8. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
9. Ensure strict adherence of company safety and security standards.
10. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
11. Ensure that staff on shift, wear company uniform to the required standard.
12. Ensure that adequate stock level of all stationery and supervises distribution there of.
13. Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.
14. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc…
15. Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
16. Monitor catering figures and update catering unit well ahead to prevent wastage.
17. Carry out any other tasks or duties as assigned by Airport Manager.
18. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
19. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
20. Monitor the ramp activities.
21. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
EDUCATION & TRAINING
National Diploma or equivalent.
EXPERIENCE
Minimum 5 years of relevant experience.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager - Design Governance - 20004876
Qiddiya Investment Company,
Riyadh
4 hours ago
The Manager - Design Governance is senior member of the vertical sitting within the Design Excellence (DEx) department within CDU. Design Governance are responsible for implementing and maintaining design governance frameworks that ensure consistency, quality, and compliance across all Qiddiya (QIC) projects.Design Governance vertical of DEx acts as a custodian of design principles, ensuring alignment of the designs with QIC...
Operations Expert
AtkinsRéalis,
Riyadh
17 hours ago
OverviewThe Operations Expert is responsible for overseeing the commercial and operational phases of the metro system during the Operations & Maintenance (O&M) period, ensuring that all contractor activities meet contractual requirements and service standards. This role focuses on delivering safe, efficient, and high-quality passenger services, while conducting regular inspections of stations and depots. The Operations Expert also plays a critical...
Automotive Painter - Luxury Classic Auto Studio
Apt Resources,
Riyadh
1 day ago
Apt Resources is looking for a skilled Automotive Painter to join a prestigious Luxury Classic Auto Studio in Dubai. In this role, you will be responsible for applying high-quality paint finishes to luxury and classic vehicles, ensuring impeccable aesthetic results that meet the studio's high standards.ResponsibilitiesPrepare vehicles for painting by sanding, masking, and applying primers.Apply paint, clear coats, and other...
