Manager, Inflight Training
Support, guide and develop the Inflight Training Team of 30+ Training Instructors. Ensure training program meets all regulatory requirements. Maintain compliance with company and regulatory updates and training equipment. Enhance and approve all Inflight Training programs and materials.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
- Ensures regulatory compliance by managing quality of instructional content delivery
- Understands of all applicable Federal Aviation Regulations, the 8900 Cabin Safety Subject Index and how they apply to the training program.
- Thorough understanding of Flight Attendant Manual, Flight Attendant Training Manual and all courseware/curriculum.
- Develops and revises Flight Attendant Training Manual and internal department guidelines.
- Approves, develops and maintains curriculum, including reviews and documentation of Instructor Updates.
- Oversees the facilitation of published, approved curriculum as well as oral and written exams for flight Attendant Training.
- Manages training records including data entry and routine audits.
- Trains all carrier programs and conducts question and answer sessions with crewmembers.
- Manages new hire Flight Attendants throughout the training program, including counseling, discipline and terminations.
- Participates in both internal and external (FAA, TSA, IOSA and DOD) audits.
- Performs routine instructor assessments and evaluations.
- Participates in safety debriefs to determine areas of deficiency and implement training enhancements.
- Supports a team of instructors by closely monitoring performance of all Inflight Instructors.
- Leads interviews and is hiring manager for potential employees.
- Assumes a proactive role in creating and implementing policies and procedures for Inflight Training Department.
- Collaborate with other departments to ensure consistency among training programs, processes and products.
- Supports other departments by collecting feedback and recommending solutions.
- Establish a plan of development of team members to support their engagement, growth and goal achievement
- Appraises performance, provides performance feedback, takes corrective actions and oversees training and development of staff.
- Administers instructor standardization meetings and briefings.
- Fosters the Company’s core values and culture throughout the work environment.
- Has the ability to complete Flight Attendant Training and maintain qualifications by successfully completing all Company required training.-
- Participates in annual Flight Attendant recurrent and Instructor recurrent training to maintain qualifications.
- Serves as a Training Instructor as needed to support company objectives.
- Delegation of Duties: To ensure managerial continuity is maintained when the Inflight Manager is absent from the workplace, duties shall be delegated to Inflight Training Leadership Team. If the Inflight Training Manager is absent from the workplace, some duties shall be delegated to the Inflight Training Supervisor.
- Performs special projects and other duties as assigned or required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
EDUCATION and/or EXPERIENCE.
- High School Diploma or GED, with at least 3 year as a Flight Attendant instructor or related area
- 3+ years of Instructor/Facilitator experience and/or experience in curriculum development
- 4+ years of leadership experience
- Knowledge of professional development, instructional design and curriculum development
- Previous or current Flight Attendant qualifications
- Knowledge of Code of Federal Regulations related to Inflight Operations/Training
- Strong computer knowledge in Microsoft Office applications
PREFERRED EDUCATION and/or EXPERIENCE
- Bachelor's degree in Communications, Training or equivalent with at least 2 years of previous experience
- Advanced computer skills using Microsoft Office applications
- Previous supervisor or lead experience is preferred
Able to pass an FAA required 10 year work history review and pass criminal background and fingerprint checks. Possess and maintain a valid US passport or foreign passport. Authorized by law to work in the United States and able to travel in and out of the United States. Willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
- Possess polished and professional interpersonal skills with a positive attitude and customer- oriented mindset.
- Able to coordinate multiple priorities and meet deadlines.
- Able to handle interruptions and a fast paced environment.
- Able to work with confidential materials and information.
- Must not have tattoos visible while in uniform.
- Must not have multiple piercings visible while in uniform.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING/PROBLEM SOLVING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Capable of interpreting a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to think and react quickly in all types of emergency situations.
DECISION MAKING SKILLS
Makes day to day decisions used to support strategic direction. Decisions often require some thought and are somewhat structured. Able to process information quickly and react in a positive manner during unexpected and/or serious situations. Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
- Capable of lifting objects above shoulders up to and including 35 pounds.
- Able to push and pull moveable carts weighing in excess of 250 pounds.
- Able to walk and stand for extended periods, sometimes with aircraft turbulence.
- Must be able to stoop, crouch, squat, climb and kneel.
- Able to see clearly at 20 feet or more with corrective lenses or contacts.
- Able to hear clearly verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.
- Must be able to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
- Must be able to move about aircraft and perform all required functions freely, effectively and quickly in confined environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Willing and able to work a varied schedule to meet operational needs.
Travel up to 25% of the time, including nights, weekends, holidays and overnight stays.