E-Commerce Technician - SGW State

Goodwill Industries Of Northeast Indiana Inc

Date: 1 week ago
City: Fort Wayne, IN
Salary: $17 / hour
Contract type: Full time
Goodwill Industries Of Northeast Indiana Inc

Goodwill Industries of Northeast Indiana, Inc. is hiring a Full Time E-Commerce Technician. Do you like searching for treasure? Do you have an eye for antiques and collectibles? Do you have experience posting items for sale online? Then you may be who we are looking for!

Goodwill Industries of Northeast Indiana, Inc. is a 501 (c) 3 nonprofit organization that creates opportunities for people to achieve economic stability and to build strong communities by offering job training, employment services and other community based programs for people who have disabilities, lack education or job experience or face other employment challenges. Goodwill provides services to a 10 county area in Northeast Indiana.


Founded in Boston, MA in 1902 by Reverend Edgar J Helms, Goodwill has been providing opportunities for men and women across America and around the world ever since. The Fort Wayne Goodwill can trace its roots back to 1936 when Reverend Helms proposed a federation of Goodwill Industries across northern Indiana. Today, we continue to flourish as we serve 10 county area in Northeast Indiana. As a 501c3 nonprofit organization, our mission is to create opportunities for people to achieve economic stability and build strong communities by offering job training, employment services, and other community-based programs. We support this mission through the eco-friendly collection and sale of donated goods. National watchdog groups and publications consistently give us high ratings for our prudent and innovative use of funds.

Every job in our organization contributes to our vocational training and employment programs. In order to hire and retain employees who believe in our mission, we offer competitive wages, good benefits, great work schedule that allow for work-life balance, the satisfaction of serving the community, a positive work environment, and opportunities for career development.


As an E-commerce Item Lister at Goodwill Industries of Northeast Indiana, Inc., you play a vital role in supporting our mission of providing services to the community.

On a typical day, you will pick through donated items to find antiques, collectibles, or anything else that might sell in an online environment. Once you find your treasures, you will photograph the items, write the descriptions and post the items for sale online.

We are looking for a dependable, community minded individual for this position.

As an E-Commerce Item Lister you can expect to:

  • Evaluate donated items and select those that can be sold.

  • Stage and photograph the items.

  • Write accurate product descriptions and post items on Shopgoodwill.com or other websites as appropriate.

The ideal candidate would possess:

  • Excellent written communication skills.

  • Experience with digital photography.

  • Broad knowledge of antiques and collectibles.

  • Experience in online sales.

Goodwill Industries of Northeast Indiana, Inc. is an equal opportunity employer.



Established: 1/05

Reviewed: 7/14,7/15,7/16,7/17,7/18,6/19,8/20

Revision: 11/09,8/13,7/15,7/16

POSITION TITLE: E-Commerce Technician - 2

LOCATION: State Street



FLSA: Non-Exempt



  • Select items for listing by evaluating and researching merchandise. Write accurate item descriptions using complete sentences and providing information such as size, color, model, material content, markings and condition.

  • Photograph items ensuring they are clear and of sufficient nature to show various angles and markings.

  • Post the required number of items to the Shopgoodwill website daily and proofread them for clarity, grammar, spelling and photo quality.

  • Assure items are listed with the correct weight, including the shipping package.

  • Recycle/Relist unsold or unpaid items daily, placing new listing numbers on relisted items.

  • Maintain the minimum average sale per item, by reviewing past auctions and choosing appropriate merchandise.

  • Supports and executes all Goodwill policies and procedures.

  • Follows all safety rules and practices.

  • Performs all other duties as may be assigned by the E-Commerce Manager in the process of carrying out the mission of Goodwill Industries.

  • In order to promote customer and donor satisfaction it is mandatory for employees who come in contact with the public to maintain a positive work outlook and to project a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, co-workers, and clients.


  • Keep area clean by unloading incoming carts and disposing of trash.

  • Attend monthly department meetings.


Goodwill, your co-workers, and our customers depend on you to be at work as scheduled.

An assigned rotation allows you to plan around your work schedule.


Reviewed upon initial hire at 30, 60 and 90 days, and annually thereafter by the E-Commerce Specialist.




Computer proficiency.


Previous computer usage required.


  • Ability to demonstrate good judgment.

  • Must have strong oral and written communication skills.

  • Ability to complete necessary paperwork.


  • Subject to background check

  • Ability to work within the team concept.

  • Subject to random alcohol and drug testing as specified in the DrugFree Workplace Program.

  • Must be well-groomed and personable.

  • Must be bondable.

  • Must have dependable transportation.

  • Fully comply with Goodwill policy regarding values and ethical behavior with special emphasis on the Code of Ethics.


Contact with customers, donors, and co-workers.


  • Computer, printer, scale

  • Carts, gaylord boxes.

  • Gloves for sorting donations.


Work that requires judgment, listening skills and ability to problem solve. Employee will make decisions that could affect the efficiency, accuracy, or correctness of work.


Confidential information involved.


Physical Activities:

1. Substantial: vision, grasping, lifting, pulling, pushing, reaching, standing, and walking.

2. Considerable: talking.

3. Moderate: crouching, hearing, and stooping.

4. Occasional: Repetitive motions.

5. Nominal: crawling, kneeling and climbing. Repetitive motions.

Other Activities

Time spent traveling on agency business is nominal.

Physical Requirements

Heavy work: Pushing and pulling up to 100 pounds occasionally, and/or up to 50 pounds occasionally, and/or up to 20 pounds frequently to move objects.

The ability to fully perform lifting and moving duties is mandatory.

Environmental Conditions

The worker is subject to indoor environmental conditions.


All employees are responsible for being knowledgeable about Goodwills code of ethics and respective policies and procedures, and for conducting themselves accordingly. Ethical conduct is expected at all times in all matters, whether or not a particular issue is specifically addressed in agency policies or procedures. Employees are expected to bring any questions about whether or not a specific situation presents a potential conflict with this policy to the attention of their manager.


It is the Agency's policy to afford equal opportunity to all regardless of disability, race, color, creed, religion, national origin, sex, age, veteran status, or any other class protected by law, and to provide a work environment free of bias based on such categories. Any and all employment decisions will be administered in a non-discriminatory manner.


All employees are responsible for adhering to all published safety policies as well as the implementation of specific standards that may be assigned. Employees are expected to report unsafe conditions and unsafe acts. Supervisors are responsible for safety issues in assigned areas ensure that all employees are informed and adhere to all safety policies/issues, use proper reporting mechanisms for dealing with safety hazards or incidents, and personally adhere to safety rules.


All employees are responsible for avoiding offensive or inappropriate behavior at work and are responsible for assuring the workplace is free from any type of harassment at all times. Employees are expected to be familiar with and follow all published procedures, including reporting incidences and cooperating with investigations.

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