METER SERVICES MANAGER

Position Title


METER SERVICES MANAGER






Position Number


085003






FLSA Status


Exempt






Full Time/Part Time


Full Time






Salary


$62,069 - $96,827 Annually, Depending on Qualifications






Job Summary


Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal of all assigned personnel. May be required to assist in the management of other departments within the Customer Service & Information Technology Division. Under limited direction, this is a professional position, responsible for providing leadership and management in the daily activities and operations of the meter reading and meter services functional areas






Responsibilities



Plans, oversees, directs, and provides expertise, support, and leadership in the operations of electric and water meter reading and meter services. Forecasts, allocates, and monitors the human, physical, and financial resources for the assigned areas and develops and maintains the department budget. Manages departmental performance against agreed targets and budgets, and within policies and standards. Monitors and communicates performance results to the Director


Responds to customers and the general public upon escalated complaints, requests, and potential high-profile issues. Recommends, develops, implements, and maintains procedures and keeps abreast of regulations relevant to assigned functional areas; communicates policies, procedures, and regulations to the public and to the Board of Directors
Reviews and analyzes
a variety of records, contracts, reports, and other complex data to ensure compliance with established policies and ordinances. Evaluates technology, equipment, tools, processes, and outsourced project deliverables and services in order to improve operations. This includes the coordination and deployment of reading and work management software, and equipment updates and deployments of future systems. Evaluates performance indicators, both financial and operational, and directs changes to rectify problems and ensure quality products and services. Collaborates on the enforcement standards, procedures, processes, methodologies, and operations that keep the Customer Information System (CIS), Reads Collections Software (RCS), Mobile Work Management Systems (MWMS), Advanced Metering Infrastructure (AMI), and the Meter Data Management System (MDMS) operating efficiently and reports issues accordantly. Overseas, reviews, and analyzes the AMI data delivery services to ensure an effective reading process
Proactively seeks opportunities to gain a better understanding of the operation of the AMI and MDMS to translate into benefits for the customer and day-to-day operations. Develops and/or recommends new or increased sources of revenue, through new business activities or increased efficiencies. Completes other duties as assigned







Knowledge, Skills, and Abilities


Comprehensive knowledge of applicable governance including, but not limited to: BPUB Policies and Procedures; City Ordinances; State Laws; Public Utility Commission of Texas Regulations; Federal Laws; and other applicable regulatory agencies. Knowledge of supervisory and managerial techniques and principles. Knowledge of budgeting, planning, project management, and utility business practices, principles, and equipment. Knowledge of equipment used in the meter services function, including hand held devices, radios, and laptops. Knowledge of standard safety rules and procedures and occupational hazards related with the reading, connection and disconnection of electric and water meters. Knowledge of billing and collections procedures as it relates to utility billing. Professional oral and written communication skills in English; bilingual in English and Spanish preferred. Skill in planning, organizing, multi-tasking, prioritizing, critical thinking, problem solving, and leading strategic initiatives. Skill in conducting research, gathering facts and statistics, and making thorough analyses to arrive at sound conclusions. Customer service and interpersonal skills to work effectively with a wide range of constituencies, handle conflict, difficult and non-routine situations, or inquiries, and interact with the public with courtesy, tact, and diplomacy to explain regulations, explore problems and recommend solutions. Strong analytical skills to analyze complex problems and make appropriate decisions in accordance with rules and regulations. Computer hardware and software skills, including extensive knowledge of Microsoft Office programs (Excel, Word, Outlook, Access) and computerized customer information systems, spreadsheets, and databases. Ability to provide leadership within the Customer Service and Information Technology Division. Ability to report research findings and recommendations in a clear, complete, and logical form. Ability to produce and deliver reports and presentations with clearly organized thoughts. Ability to work with frequent interruptions and changes in priorities. Ability to learn internal processes and maintain an in-depth working knowledge of applicable policies, ordinances, industry regulations and existing internal technologies such as Customer Information System, Radio Frequency devices and Advanced Meter Reading Infrastructures. Ability to use basic electrical formulas involving the application of fractions, percentages, square roots, and multipliers






Education & Experience Requirements


Bachelor’s Degree from an accredited university with an emphasis in business administration, accounting, or management and six (6) years of customer service, meter operations and reading services, utility, or related experience. At least two (2) years of the required experience must be in a supervisory capacity. Previous meter services or utility experience is highly desired






Certificates, Licenses, Registrations


Requires a valid Texas Driver License or receipt of a valid Texas Driver’s License within 90 days of relocation to Texas and a safe driving record, as measured by company policy






Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some physical effort may require lifting of heavy boxes. Ability to sit for long periods of time without any discomfort with some standing and walking required. Work is performed mainly in an office environment and requires sitting for prolonged periods of time, the use of a computer keyboard and screen and at times directly providing customer service to the public. May involve site visits when review of the location is critical for unusual circumstances






Eligibility for Employment



In addition to any and all other qualifications required for employment stated under the Brownsville P.U.B Personnel Policies and Procedures Policy No. 39:

• It is the policy of the BPUB not to hire more than two related persons; and

• Based on certain prohibitions of the Charter and Statute on nepotism, no person can be hired who shall be related to any member of the Board of Directors or City Commission within the third degree of consanguinity or second degree by affinity.

Posting Detail Information

Posting Number


S316P






Open Until Filled


No






Special Instructions Summary